Nissan of New Rochelle

Queshette C 

on BBB

a month ago

Nissan of New Rochelles employee, ****** ******* received a down payment of $3000 by debit card in April of 2023. These funds were supposed to help me finance a trade in for a new pre owned car, with similar monthly payments. I traded in my 2019 Nissan Versa for a 2020 Nissan Rogue. I had been doing business with Nissan since Sept of 2020 because of the pandemic and the need to travel as a family of 4. Nissan of New Rochelle was well aware of the tragic loss of my baby just a little of a month after that first purchase. Fast... read more

Jeffrey F 

on BBB

7 months ago

A month ago I brought in my 2018 Nissan rouge to trade it in and see what they would offer me. I was there for many hours waiting for a sales person to help me. Yes the engine light was on but the *** told me after doing numbers well give you $7500. Interesting because ***** blue book said it should be worth more. Long story short I told them I want a rouge. So he showed me a 2019 rouge and 2021 rouge. I thought ok Ill do the 2021 rouge but didnt realized it was AWD not an Sv AWD. After taking to the finance mgr I was talked... read more

S F. 

on BBB

2 years ago

My daughter Took car for servicing, instead of adddressing and properly diagnosing the engine light issue, She was given the ultimatum of using the $189 to remove the engine light or use it towards a set of new tires. She contemplated because She would essentially be throwing $189.00 down the drain, if She didnt do it. She didnt like the over priced tires roughly $800 for Hankooks, and declined. However shortly after like literally 2 days, Engine light comes back on even worse, care is not starting. She have to tow it to the... read more

Christopher P 

on BBB

3 years ago

My EV was taken into service at this location on 8/26. Their EV technician has a dubious schedule and is rarely in shop so I was not given a time estimate as to when my vehicle would be seen. After several days of waiting I was told on 9/9 that the part my car needed was on backorder and there was no indication of when this part would become available. Amazingly, however, on 9/10 I was told there was this same used part available from another vehicle of an individual who was wiling to wait for this part to become available. ... read more

Linda g 

on BBB

3 years ago

Shady Policy My gripe is not the service but the policy. On June 25th my car was taken in to be serviced at Nissan of New Rochelle. I have used this service facility since I purchased the car. When the service was complete my son went to pick up the car, he was not called, he was not forewarned of the cost. When he arrived, he was told the price was $787.36, however if he paid with a charge card ****** he would be charged a technology fee of an additional $31.49. When he questioned this fee he was told that cash or a debit c... read more