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NextCare Urgent Care
- Urgent Care
- Aurora, CO
About this business
Location details
18890 E Hampden Ave, Aurora, CO, 80013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
RecommendedVery thorough & caring. Glad I came in!
RecommendedFriendly staff and good in and out time.
I expected a long wait, but didn’t expect to be treated so poorly. Good doctors, terrible receptionists.
Don’t bother if it’s an actual medical concern. They are only concerned with Covid testing. If you have a medical concern you will be left waiting for 3+hrs in the lobby.DON’T BOTHER GO SOMEWHERE ELSE!!
Showed up to the clinic for a COVID19 test at 9am this morning. They took my information and told me to wait in my vehicle until they called me. I called at 10:40am to ask where I was on the list. They told me 6th. Waited another 45 min when I went in the building and was told I as next to wait in my car for the text. Waited another 25 min before knocking on the side door where I was told by an employee on a smoke break to go inside. When inside I was asked to go back outside since I didn't receive a text. I told the (pregna... read more
Just got turned away getting a rapid test because I was not symptomatic. I was told this was the decision of the manger at the Royal Ln. location. I was sent there by the head office. I needed the test after I was exposed to someone that tested positive. I have a dental app tomorrow morning that I'll now have to cancel because this PrimaCare denied me access to taking the test for being proactive and taking preventative measures. They said I can schedule an appointment for tomorrow but whats the difference for them in testin... read more
Business response:
Hello Stephen, I'm sorry to hear about your negative experience at our clinic. We strive to provide exceptional service to all patients, and I'm disappointed you left unsatisfied. Please know that we value your feedback and will use it to better our services. Your concerns have been addressed with our team. Rena R. Clinic Manager
RecommendedExcellent care. Friendly staff
Business response:
Hello Marge, Thank you for your positive feedback and your loyalty. We truly appreciate you for choosing NextCare for your urgent care needs and we will share your wonderful comments with our team. We take pride in taking care of our patients and we hope you and your family will keep us in mind when you are in need of future medical care. Bill W. Clinic Manager
NextCare Urgent Care who claims to provide sports physicals discriminated against my son needing a medical form signed. When asked if they would complete a medical waiver for my son for special Olympics. I was told they don’t offer “that kind”. I was then denied access to the supervisor. Horrible service and discrimination at its finest today!
I was mislead while making my appointment over the phone. I told them what we were coming for flu shots. I gave them my insurance info and was told they bill the insurance provider , but when I arrived with my three children to get their shots...I was told they don’t bill the provider and I had to pay $75 for flu shots! They refused to bill my carrier and made me pay. At that point it was too late to reschedule or go elsewhere since I already had three scared children needing shots. We paid the $75 and may never use the faci... read more
Business response:
Hello Javier, I'm sorry to hear about your negative experience at our clinic. We strive to provide exceptional service to all patients, and I'm disappointed you left unsatisfied. Please know that we value your feedback and will use it to better our services. Your concerns have been addressed with our team. If you would like to discuss this matter further feel free to contact our Patient Liaison at wecare@nextcare.com.
Frequently asked questions about NextCare Urgent Care
How is NextCare Urgent Care rated?
NextCare Urgent Care has a 4.4 star rating with 1,527 reviews.
When is NextCare Urgent Care open?
NextCare Urgent Care is closed now. It will open tomorrow at 9:00 a.m.
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