This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
NewSouth Window Solutions
- Contractors
- Pensacola, FL
About this business
Location details
6235 North Davis Highway Unit 108, Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Subject: Request for Immediate Escalation and Resolution of Installation Issues To Whom It May Concern, I am writing to formally express my deep frustration with the ongoing delays, lack of communication, and overall poor customer service I’ve experienced since placing my order in February. Despite my initial patience, by May I had yet to receive any proactive updates regarding the status of my order and was forced to reach out myself. Connecting with a representative proved incredibly difficult, and once I finally did, the ... read more
Had an excellent experience with Jacob in sales and Tito & his crew for installation. The crew was professional and efficient. We are pending final inspection and a couple punch list items over the next couple of weeks, but overall very satisfied.
Since I purchased $30k for windows and doors around 2018, its been like pulling teeth to get replacement windows (there was mold spores). Right now I am on hold with them for 53 minutes. What kind of horse manure service is this?? This is probably the 10th time (in the past 2 months) I am calling them about getting this fixed. Usually its 2/3 rings and then hangs up. Call back and someone may or may not pick up. This time someone picked up, took my phone number and said they would look at my account and here we are 58 minute... read more
Windows are great, installed December 2023, but the screens are inferior. The frames are so flimsy they are collapsing. New South came out twice to tighten the loose screens. After the second visit, within a week the frames started to collapse inward. I have been trying since March 2025 to get this corrected. I call weekly and have yet to receive a response back. At one point they told me that our screens were no longer available. That created a whole new concern. Does New South have only ONE screen supplier?? Very disappoin... read more
They don't return phone calls, landscaping company broke new window, lifetime warranty. What a joke, my windows/ sliders haven't been finished Horrible company, would not recommend to anyone.
I used New South Window Solutions install new windows in my house, the installation was a nightmare as it took three crews to get the job done and I now have a water leak in the upstairs windows because of the crew's failure to remove the plugs from the weep holes in the window frame and caulked over them. after several attempts to reach the warranty department and leaving messages to be called back i still have not heard back from them and unable to reach anyone at either of the Dallas or Fort Worth area offices.
Extremely Disappointed Do Not Recommend I spent $20,000 on a front door from New South Window and Doors, and it has been nothing but a nightmare. The door does not open properly the mechanism constantly gets stuck and after more than five service visits, they still cant fix it. The last technician even informed me that my door has been discontinued, which is shocking considering I was sold a lifetime warranty.Despite numerous attempts to get this resolved, the company refuses to replace or properly repair the door that was c... read more
On Thursday March 27th, ****** with NewSouth Window Solutions, LLC, made an appointment to come to my home on Saturday March 29th between 10:00 and 2:00 PM, to quote for a 5-window replacement project. NewSouth Window Solutions, LLC never showed, they never called to explain, and to my amazement, their explanation in today's message was a "save face" apology. Bad company! Bad.
We contracted with NewSouth Windows LLC in June of 2024 to build and install 11 windows and 2 doors in our new to us home. Initial install was on 1-2 October, 2024. NewSouth Windows LLC was paid in full on 3 October, 2024. Initial issues with the doors included the installers installing the front door backwards, with the sill on the inside of the house, then after correcting the installation of the door, they installed the door locks with the key holes on the INSIDE of the house. With the language barrier, it took awhile to ... read more
Frequently asked questions about NewSouth Window Solutions
How is NewSouth Window Solutions rated?
NewSouth Window Solutions has a 3.8 star rating with 199 reviews.
When is NewSouth Window Solutions open?
NewSouth Window Solutions is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com