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NewSouth Window Solutions
- Contractors
- Pensacola, FL
About this business
Location details
6235 North Davis Highway Unit 108, Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am very happy with my new windows which were ordered on July 3,2023. The presentation by the customer rep was quite informative and the window sample seem to be well built. I ordered 6 windows and was told that it would be about 16 to 18 weeks. The company kept me informed of the progress and on Sept 6,2023 called to let me know the windows were in and ready to be installed. Installer took out the first window and showed me that the sill was rotten due to water. Repairs to that opening were not included in the contract. Ho... read more
Business response:
<p>Mr. *****,</p> <p>First and foremost, thank you for being our customer! We appreciate you more than you know! I appreciate you sharing your NewSouth experience. We strive to create experiences like yours every day!</p> <p>Remember, your NewSouth Windows are covered by our Real, Lifetime, Non-Prorated - Part and Labor Warranty for as long as you own your home!</p> <p>We are only a phone call away! One call does it all!</p> <p>Very best regards,</p> <p>Rob Sydnes</p>
I am very happy with the windows but I’m not happy with the condition of them. When you buy something new you expect it to be clean and mine look like they have been in storage for a long time and when I ask about who is going to clean them they tell me they don’t do that. I paid $16,000.00 for them and now I’m told I have to clean them. I’m 75 and can’t get anyone to listen.
New South windows sales team is phenomenal, management team is phenomenal, their customer service team is phenomenal, however the first install crew was not so phenomenal! But they made it right! I love my new windows, they stand behind their service and if something goes wrong they will do everything possible to correct it and fix it! And I have to say the inspector said it was one of the best caulk jobs he has ever seen.??
AGREE WITH EVERYTHING BELOW - DO NOT USE THIS COMPANY! Contracted Sept 2021. $30,000. Install started April 2022. Front door & Patio door were not the right size…….now mind you, these were measured TWICE before the order was place – and my front door – IS A STANDARD DOOR. Along with being informed the doors would not be installed, the install guy noticed there was no trim, around my windows, for him to “caulk the new windows to”? Two problems - I live in an HOA, external home changes, need to be approved PRIOR to the change.... read more
Customer service gets a zero!!!! Do not hire them!!! I believe my windows are good finally. I am not sure the installers ever installed a window, nor did caulking. After paying too much for these windows… cash, around $26,000+ for 14 windows. We had 19 windows to replace, but that was super expensive, so we changed some windows to picture windows (were doubles), and others, we chose windows that open to the side (like a sliding glass door) vs vertically opening windows to save money. During installation, I never saw any of t... read more
Business response:
We apologize for any inconvenience this has caused and we have worked with Ms* ***** to complete her project. Installation took place on Oct 31, 2022. Ms. ***** called to relay she was not pleased with some of the caulking on her windows. NSW called in for an inspection to be completed on Nov 14th, 2022, and passed. NSW went to Ms. ******* home on Nov 15th to address the caulk, install interior trim pieces, and adjust two windows that Ms. ***** brought to our service technicians’ attention, we have signed service tickets sho... read more
I selected this company to install my windows and it has been closed to a year after installation with springs not being replaced in five of the eleven windows. No inspector has beento the house to inspect windows and the window caps are still laying around. They did not hesitate to start collecting payments for a job that was never completed. I don't want to ruin my credit so I have been paying it. I am not satisfied at all to say the least. I would not recommend this company to anyone, their customer service sucks. I am se... read more
The windows are great but the customer service is very below standard I would have to call and call, then got the run around, just resent I called to have my window fixed "it will not stay up without putting a stick on it. Waited for the service man, he looks at the window and tolded me he don't have the parts to fix it they will have to reschedule me. They make the window they have the measurements. Will iam just letting you know overall the windows are great good luck with the customer service, ******************
I ordered windows and french doors in July of 2021. It is now July 2022 and I am still setting up appts for them to finish installation of the doors. First the wrong doors arrived. Then the doors apparently didn't fit; they were jimmy-rigged into place. They did not pass inspection by the city. They were rescheduled to be fixed. It took quite awhile to get the appointment for them to correct the errors. I did not realize having paid in full almost a year ago and having them come back and back meant nothing to them and I was ... read more
This has been the worst company ever!!! Please do not use these people. I have signed my contract 10-22-21 To this day they have not completed my windows. I got every excuse in the book. They have measured all my front windows wrong. Three times I had the company come out and measure, still got it wrong. Needless to say I have no blinds on my windows for months. Company said to move everything out of the way so they can get to the windows. Now this was done all over my house. To this date part of my bedroom is still sitting ... read more
Frequently asked questions about NewSouth Window Solutions
How is NewSouth Window Solutions rated?
NewSouth Window Solutions has a 3.8 star rating with 196 reviews.
When is NewSouth Window Solutions open?
NewSouth Window Solutions is closed now. It will open at 9:00 a.m.
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