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NewSouth Window Solutions
- Contractors
- Pensacola, FL
About this business
Location details
6235 North Davis Highway Unit 108, Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Interviewed 4 companies over the course of 2 weeks. We were searching for a good quality product, strong warranty and competent installers as we have had friends have bad experiences (with other companies). After reviewing product, warranty and price point we were leaning towards NewSouth, what pushed us to sign was the fact they could show us installs in our neighborhood and the entire process.We have had the windows installed for 6 months now and are very happy with our choice to use NewSouth. From sales to install to serv... read more
I am very happy with New South windows. The product is great working with ***** was very easy and the installation crew did a very good job. They were here 2 days. They were very friendly and cleaned up behind them. Anyway, I would recommend New South winders to anybody I know.
Had another company do the front of our house and we were not happy with how they treated our house during install, the mess they made and the excuses fixing them after install day. Chose NewSouth based off of a friends recommendation and what a fantastic experience compared to the first company.***** and his A team covered our furniture, vacuumed immediately after themselves and helped move furniture and blinds carefully.Would recommend NewSouth and ***** especially over the creep with the cookies!
Did 2 phases with NewSouth and im happy with the install over 2 years later. Service did take a 2 weeks to get out to me but fixed the issue and got me scheduled promptly. Overall I recommend this company
Ordered 2 doors on 5/4/25. Doors installed end of July 2025. Doors are ok but installers did sloppy work leaving something tracked on new threshold which won't come off and sloppy putty job on screw head holes. Today is 9/30/25 and after numerous complaints to company, nothing has been done to rectify the situation. Would i call or refer this company? Never!!
Contacted several companies for quotes to replace 15 windows in my house. Some minor issues cropped up in negotiations with New South but decided to go with them based on price and product. Windows arrived in early 2025 and crew showed up for installation as promised. All sales negotiations and work was coordinated from the Houston Tx. Office. Two windows had not been correctly measured but the crew made the required structural modifications to install them. Work completed and payment issued. In April, 2025 we received notif... read more
We had 42 windows installed in May 2025. 5 months later we are still waiting on our screens for the windows as well as a door they improperly installed. Due to this we are not able to complete inspection. We took a day off work for the screens and new door to be installed, unfortunately the service person showed up empty-handed without any screens or a new door. We have attempted to call and email numerous times without reply from anyone in service or production. Our salesman is also of no help. Customer service and communic... read more
Summary: Product is good. Hit or miss with customer service. Installation team quality could be better. Ordering issues and internal miscommunication between sales, installation team, and final walk-through leads to issues between customer and *********.Pros:Good Product Warranty Financing (if desired)One stop shop ********************* Installers language bearers and team experience Internal communication (what sales person says, differs from installers, and final inspection)Incomplete order (wrong door, screens missing)Sal... read more
customer service was a pain in the butt. one of the "managers" chris doesn't care to much to get the issues resolved. NSW was paid by the finance company so then they are in no rush to take care of existing issues. had the finance company not paid them till the work is 100% complete; i'm sure they would make my house a priority. also, when they give you their "Customer Care Agreement" DO NOT sign it. Even if they have what you think is the smallest thing left to do. They use that to prove to the finance company to say they a... read more
Frequently asked questions about NewSouth Window Solutions
How is NewSouth Window Solutions rated?
NewSouth Window Solutions has a 3.8 star rating with 199 reviews.
When is NewSouth Window Solutions open?
NewSouth Window Solutions is open now. It will close at 6:00 p.m.
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