Nestle Waters North America

Jeremy Ambrosino 

on Google

3 months ago

Delivery never comes on time. Hard to cancel membership. Claims you can lower your delivery fee but fails to elaborate how. Not a hands-off delivery service. I constantly had to be logging in to manage my deliveries and ask why my delivery was late. No customer support. 

Jodi B 

on Google

7 months ago

If I can give them a negative number I would. No shows, canceling delivery without any warning, you end up without any water until they want to deliver it to you. WATCH OUT FOR $50 reconditioning fee that gets charged if you cancel…so they can clean THEIR machine. And it’s says UP TO $50, but customer service told me that they charge EVERYONE the same $50 fee, very dishonest. 

Alan Anderson 

on Google

7 months ago

If I could post a 0, I obviously would. I haven't gotten a response from my rep in 3 months(since I signed up). He put me on recurring deliveries without asking me, knowing that I'm a seasonal venue and no one is around for 6 months. He sends me plastic cups every month when he knows that I can't use plastic in this venue for sustainability reasons. Jameson Garrick is the worst rep I've ever dealt with, he is just nonexistent. Just cancelled my service and will be letting my national purchaser know the type of customer servi... read more

titaniumsandwedge 

on Google

8 months ago

Ready Refresh is a slimy company. Their website requires the customer to have recurring deliveries. No matter how I change these dates, they always change back to much earlier than I need. Their web page and smartphone app operate in different ways. In my last delivery, they dropped off a sanitizing kit which I did not order. They hoped that I would not notice it nor the invoice line item for it. But I know slime when I see it. How? Because I could not return the kit for credit! It's their game and they make the rules.