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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I was told not to buy from Nebraska Furniture Mart because they would give a delivery date, then a few days before, they would postpone the delivery by several months. I should have listened. I bought patio furniture in March to have for summertime. I mentioned to the salesperson that I had heard they would delay deliveries. He assured me that had been fixed and that I would receive my furniture in May in time for summer. I contacted Nebraska Furniture Mart in May to get an update since I'd heard nothing from them. They told... read more
Falsely advertised a deal. The sign physically in the store read Memorial Day Sale, they ended up being closed and only had a tiny line on their site. I found out when I put I was looking it upon my gps. They lied, hands down. When we tried to called them out this they rudely told me they won't do anything, and that they "encourage" customers to reach out about what the times NFM are opened. No attempt to take responsibility for false advertising.
I was told not to buy from Nebraska Furniture Mart because they would give a delivery date, then a few days before, they would postpone the delivery by several months. I should have listened. I bought patio furniture in March to have for summertime. I mentioned to the salesperson that I had heard they would delay deliveries. He assured me that had been fixed and that I would receive my furniture in May in time for summer. I contacted Nebraska Furniture Mart in May to get an update since I'd heard nothing from them. They told... read more
Falsely advertised a deal. The sign physically in the store read Memorial Day Sale, they ended up being closed and only had a tiny line on their site. I found out when I put I was looking it upon my gps. They lied, hands down. When we tried to called them out this they rudely told me they won't do anything, and that they "encourage" customers to reach out about what the times NFM are opened. No attempt to take responsibility for false advertising.
I fully paid a couch in January 2021. I was told it would be delivered by February 2021. It's May and I haven't received anything yet. Every time I check the status of the order it gets delayed by a month supposedly because of covid. The most recent date is June 2021. Five months of delay is not acceptable.
Business response:
This is a frustrating situation for all parties involved. I promise it is not an excuse but what we and other retailers are continuing to face. Covid 19 has impacted vendors' ability to source the raw materials they need to manufacture their products. Vendors are also struggling with major disruptions in the transportation sectors, especially shipping containers form overseas and trucking. I am showing the order was delivered on 5/17. We appreciate your patience during this difficult time. Thank you for shopping with us and ... read more
I fully paid a couch in January 2021. I was told it would be delivered by February 2021. It's May and I haven't received anything yet. Every time I check the status of the order it gets delayed by a month supposedly because of covid. The most recent date is June 2021. Five months of delay is not acceptable.
Business response:
This is a frustrating situation for all parties involved. I promise it is not an excuse but what we and other retailers are continuing to face. Covid 19 has impacted vendors' ability to source the raw materials they need to manufacture their products. Vendors are also struggling with major disruptions in the transportation sectors, especially shipping containers form overseas and trucking. I am showing the order was delivered on 5/17. We appreciate your patience during this difficult time. Thank you for shopping with us and ... read more
I purchased a sectional couch in February, 2019. Less than ayear later the entire couch lost its firmness and became loose and saggy. I hadoriginally insurance on the couch but they informed that I should contactNebraska. However, I was unable to get help when speaking to many customerservice representatives. I then decided to visit the store directly. It wasthen that I was given the Vendor contact number so that I could directlycontact the vendor regarding the quality of my couch. After several months they decided that they... read more
Business response:
Hello Carlos. We are very sorry to hear about the manner in which your delivery occurred. We understand that how concerning the situation would be. We were unable to locate an order or account from the information provided, however, we would like to look into this further. Please reach out to us at *************************, live chat at ***********, or email us at ******************.
I purchased a sectional couch in February, 2019. Less than ayear later the entire couch lost its firmness and became loose and saggy. I hadoriginally insurance on the couch but they informed that I should contactNebraska. However, I was unable to get help when speaking to many customerservice representatives. I then decided to visit the store directly. It wasthen that I was given the Vendor contact number so that I could directlycontact the vendor regarding the quality of my couch. After several months they decided that they... read more
Business response:
Hello Carlos. We are very sorry to hear about the manner in which your delivery occurred. We understand that how concerning the situation would be. We were unable to locate an order or account from the information provided, however, we would like to look into this further. Please reach out to us at *************************, live chat at ***********, or email us at ******************.
On 3/3/2021 I purchased two Natuzzi leather reclining couches (2 & 3 seaters) from NFM. They arrived severely damaged. To date, I've received replacements 5 replacements for a total of 7 couch deliveries. After all of that, only 1 out of the seven deliveries were undamaged (a 2-seater). Across all deliveries, the damage has almost always occurred during delivery. Delivery workers are not provided with any lifting straps or means to cover and protect the furniture like moving companies do, and 50% of the deliveries arrived da... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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