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Napa Valley Apartments
- Apartments
- Little Rock, AR
About this business
Location details
501 Napa Valley Dr, Little Rock, AR, 72211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
If I could leave less than a star I would. I’ve moved a lot and never had an experience like this in my life! I stayed at village center for almost 2 years in that time I can’t even list all the things that went wrong. I sent an email on my way out where I said I didn’t expect a reply which was fine until I got my security back in the mail. 180.00 they charged me. Among the charges was for 3 LIGHT BULBS!!! Never in my life have I been charged for something so petty. I did not even see they were out. I left the apartment spot... read more
I put a application fee $45 and deposit $300 down on an 2/2 1/2 bed/bathroom Townhouse apt at Meadowood Village Apartment in MIDWEST CITY, OKLAHOMA. I could not view townhouse because it was someone still stayed there. I wanted to see apartment before I moved in, seen it a few days after he or person moved out and was so disappointed in the apartment and did not like it at all, had a bad odor, the leasing agent stated my dryer would have to be place outside on the patio with no cover up over it. It looked bad on the patio. U... read more
Business response:
Thank you for your comments. We deeply regret your recent experience at our property and you can be assured we will address any and all issues with our on-site staff to improve future move ins. As it is our intention at NPMA to provide quality, comfortable and affordable housing to everyone, we may at times overlook details in our rush to get too many things done in day.
3 in the morning I here gushing water. The pipes exploded yet again. Second time this has happened in 2 months. First time in February there was a water main break in laundry area. This time in the bathroom. Refused to replace carpet and it took the over a month to have it professional cleaned the first who knows what will happen this time aroun. I have no toilet to use at this time, and due to the virus had multiple people in my house possibly exposing me to the virus to shut the water off. No compensation no apologies and ... read more
Business response:
The reported incident in February was a leaking hot water tank, resulting in water leaking into the apartment. Repairs were made timely to the tank and carpet cleaning was scheduled. Second incident was a malfunction to the toilet, this repair was handled via the Emergency On Call Service. Staff completing necessary repairs in occupied units have been directed to wear/use proper protective equipment. Due to the current restrictions, we did have difficulty getting the carpet replacement scheduled. Replacement was completed on... read more
I haven’t had ac since I moved in and I have two children.
Business response:
We understand your complaint and are sorry for any inconvenience, we have placed a window unit in your apartment till we can get a maintenance person over. With the COVID-19 issues we are being very careful with how much contact our employees are having with residents, but will have you taken care of as soon as we possibly can.
The management and maintenance are absolute garbage. Issues from day one remain unresolved and front office manager Ashle will talk over you to prove her point. Just left her office after she continued to raise her voice about ongoing complaints. She does not listen and behaves like a child. They have not billed for water in three then added a flat rate onto the monthly bill. She told me I haven't been paying for water when they haven't billed! Moved into a dirty unit with major issues involving appliances and broken doors, ... read more
After living at the Colonial Grand at Ayrsley as my lease comes to an end there are a few concerns that I had living here and it is not worth the money. The office staff shows no consideration as to online payment system after paying on time every month. When you put in a order they do the minimum to make sure things are fixed accurately. My ceiling has a leak that was never repaired even after a order was placed when I first moved into the apartment. My sink has been stopped up the entire lease term and even after putting i... read more
Business response:
Her concerns were shared with us. We have investigated all her concerns. Our records indicate that all her service requests have been taken care of on time, and we have not received any additional maintenance complaints from her. Community events offer a great platform to bring all residents together, and it is our goal to make these events fun for all. For the back to school event, our flyer stated that there would be supplies and refreshments, and we provided both to all those who attended on a first-come, first-served bas... read more
I have lived in Ridge at Tyler apartment at tyler Tx. I would not suggest anyone to live here. Currently is under worst management staff. I have been complaining about Rats in my apartment from last one year. no one from management staff has taken proper action to prevent damage from Rats. It is not just me whole building has problems of Rats. My carpet and furniture, food was damaged by rats everyday but my complaint was taken as granted and I was harassed and frustrated. No one would like to live in place where 30 to 40 Ra... read more
This company chose to increase rent substantially for the upcoming year based on what the surrounding area is getting. Unfortunately, their apartments are outdated by 30+ years and the pool is not only understaffed and closed often but isn't in the best shape. Good tenants like myself may leave. If we are going to pay those prices we want more for our money.
Business response:
This applicant was denied an advised on the same day they applied, at the time the manager contact the applicant of the denied application she told them to come and pick up their money order for the deposit. With in a week they had not picked it up and so they where contacted again and again they did not pick it, so again they were contacted within a couple days to come pick it and of the day of this complaint they had not picked up the Money order. When we received this complaint the applicant also contacted the office and ... read more
They lied to us about what unit we were going to get for 2 months, and then tried to get us to sign a new lease at the summer price, keep in mind we were transferring after living there for a full year. They don't care about human beings, literally only care about themselves. When this all happened they tried to get us to leave their office and threatened to call the cops on us although the cops told us we had every right to stay, instead of giving us a resolution to the problem, they would lie more and then leave us hanging... read more
Frequently asked questions about Napa Valley Apartments
How is Napa Valley Apartments rated?
Napa Valley Apartments has a 3.6 star rating with 154 reviews.
When is Napa Valley Apartments open?
Napa Valley Apartments is closed now. It will open at 9:00 a.m.
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