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Napa Valley Apartments
- Apartments
- Little Rock, AR
About this business
Location details
501 Napa Valley Dr, Little Rock, AR, 72211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
3 in the morning I here gushing water. The pipes exploded yet again. Second time this has happened in 2 months. First time in February there was a water main break in laundry area. This time in the bathroom. Refused to replace carpet and it took the over a month to have it professional cleaned the first who knows what will happen this time aroun. I have no toilet to use at this time, and due to the virus had multiple people in my house possibly exposing me to the virus to shut the water off. No compensation no apologies and ... read more
Business response:
The reported incident in February was a leaking hot water tank, resulting in water leaking into the apartment. Repairs were made timely to the tank and carpet cleaning was scheduled. Second incident was a malfunction to the toilet, this repair was handled via the Emergency On Call Service. Staff completing necessary repairs in occupied units have been directed to wear/use proper protective equipment. Due to the current restrictions, we did have difficulty getting the carpet replacement scheduled. Replacement was completed on... read more
I haven’t had ac since I moved in and I have two children.
Business response:
We understand your complaint and are sorry for any inconvenience, we have placed a window unit in your apartment till we can get a maintenance person over. With the COVID-19 issues we are being very careful with how much contact our employees are having with residents, but will have you taken care of as soon as we possibly can.
The management and maintenance are absolute garbage. Issues from day one remain unresolved and front office manager Ashle will talk over you to prove her point. Just left her office after she continued to raise her voice about ongoing complaints. She does not listen and behaves like a child. They have not billed for water in three then added a flat rate onto the monthly bill. She told me I haven't been paying for water when they haven't billed! Moved into a dirty unit with major issues involving appliances and broken doors, ... read more
I have lived in Ridge at Tyler apartment at tyler Tx. I would not suggest anyone to live here. Currently is under worst management staff. I have been complaining about Rats in my apartment from last one year. no one from management staff has taken proper action to prevent damage from Rats. It is not just me whole building has problems of Rats. My carpet and furniture, food was damaged by rats everyday but my complaint was taken as granted and I was harassed and frustrated. No one would like to live in place where 30 to 40 Ra... read more
This company chose to increase rent substantially for the upcoming year based on what the surrounding area is getting. Unfortunately, their apartments are outdated by 30+ years and the pool is not only understaffed and closed often but isn't in the best shape. Good tenants like myself may leave. If we are going to pay those prices we want more for our money.
Business response:
This applicant was denied an advised on the same day they applied, at the time the manager contact the applicant of the denied application she told them to come and pick up their money order for the deposit. With in a week they had not picked it up and so they where contacted again and again they did not pick it, so again they were contacted within a couple days to come pick it and of the day of this complaint they had not picked up the Money order. When we received this complaint the applicant also contacted the office and ... read more
Let's be truthful in responding to my complaint. My complaint was responded to saying I didn't know what the property mgr was screaming about. However I do. Temp was going on break, some appliances hadn't been moved. A vendor needed in the apartment. I and other residents heard it word for word. And your maintenance man is QUITTING over it. So no. Your whole isn't upset it turned this way. Infact I have been contacted by a worker for a witness statement so nice try at a cover up. And i didn't hear anyone yelling or being unp... read more
Five weeks ago, the air conditioner on the second flood froze up and then thawed with water ending up in my air handler closet and bedroom closet on the first floor. Because one thing led to another, everything from my bathroom and small bedroom closet (used for storage of things in tubs because of the previous three leaks) continue to be in my living room. Hannah and Will have tried so hard to make me happy, but their contractors are so incompetent that it has been now five weeks of constant pestering to get things done. No... read more
THE WORST!! The staff has no idea what they are talking about. Nancy is telling tenants once they vacate they have to wait for "A LETTER" before they can pay their final fees. Despite repeated attempts to pay the balance they deflect you until they send a letter SENDING YOU TO COLLECTIONS within days of vacating, they did not even wait 15 days before sending the account to a collections agency in an attempt to obtain more $$$ and damage your credit. They sent a letter on 3/29, and when called to clarify the matter, all Cindy... read more
Business response:
BBB 1600 South Grant Street Longwood, Florida 32750 Regarding: BBB Customer Review for Peppertree Village Apartments To whom it may Concern, We are in receipt of your letter dated April 20, 2018 regarding Residents Maria J****** and Taylor C********. The residents moved into Peppertree Village on June 23, 2017, Unit A-11 for a one-year lease term which ends on June 22, 2018. Upon signing all lease paperwork, two options were presented per Landlord/Tenant Law for the two residents to choose if they were to terminate their ... read more
Frequently asked questions about Napa Valley Apartments
How is Napa Valley Apartments rated?
Napa Valley Apartments has a 3.6 star rating with 154 reviews.
When is Napa Valley Apartments open?
Napa Valley Apartments is closed now. It will open tomorrow at 9:00 a.m.
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