This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Nalley Lexus Roswell
- Car Dealers
- Roswell, GA
About this business
Location details
980 Mansell Rd, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I was mistreated, misguided. this place is definitely nt worth going there, they are about money I purchased a car and went back the next day with complaints and they would not help me.. they put a bad taste in my mouth for Lexus this is my fourth and last Lexus. my family has purchased Lexus and because of how I was treated they are leaving lexus also.do not buy from them!!!!!! ****** Lexus Roswell are full of S**T
Business response:
****************** purchased a brand new Lexus **. She took delivery and consummated the transaction. The next day she came in claiming she experienced an issue with the ** and wanted to return it. She was made aware that the **************** does not have a Cooling off Period and a return would not be possible. We offered to exchange her ** for another ** however she declined our offer.
I have a 2007 Lexus IS250. My dashboard and side panels are melting to an uneven and unsightly mess. It started this mess when my mileage was around 90k, now it is 107k. When it was around 97k, I asked ************************* of Nalley Lexus if this is still under recall, he replied the recall had just expired and Lexus cant do anything about it. Sorry! To me, this is absolutely irresponsible and unacceptable behavior to treat its long time customer, I had spent thousands of dollars on this car with their service departmen... read more
Business response:
My apologies if ******** response came off as dismissive. Having a guest feel unappreciated is never our intent. Unfortunately Lexus *** is no longer covering these issues as the term of coverage for warranty has expired. If you would like to discuss this further please contact me directly at ************
Ordered a new 2023 NX350h in February with specific options. Car arrived in May. According to the sales person (and Lexus website) the car supported a ***** lb towing capacity (option purchased) and tow hitch. I also wanted a front camera to avoid hitting curbs and to make parking easier, which I was told could be ordered after the car arrived.After the car arrived I asked again about the towing package and was assured by the sales person it can be ordered. He even showed me the Lexus website where it said the car supported ... read more
Business response:
************************** my apologies for the frustration we have caused you in your purchase. I will share your frustration with Lexus corporate as well.
Drove 4 hours planning to purchase a certified vehicle from them. Talked on the phone and texted with several sales people who all said the car was in great shape. When I arrived I saw a text sent from one of the salesman showing a large dent in the front grille, I looked at the vehicle anyway as I drove 4 hours, and found several paint chips on the back bumper, another crack and paint chip in the front bumper and several chips on the hood. After speaking with the sales manager about how frustrating this is after driving 4 h... read more
Business response:
Our sales associate had indeed sent him a video and a picture of the actual damage to make him aware. The vehicle had just been traded in the evening prior so it had not been thru our inspection process. Unfortunately, he didn't view the message when it was sent and waited until he arrived. We offered to deliver it to him once the repairs were performed to save him the trip back however he declined.
Do not waist your time to buy a car there , go to a different Lexus dealership. Salesperson ****** misrepresented information , we asked specifically if car has regular tires, and he said that Lexus NX 250 has regular tires. Turned out they were run flat with a flat tire in one week of purchase, un drivable as was making slapping sound. The manager ******* was not helping either , she was protecting her salesman, even spoke on high notes , instead of trying to make it right, without any help to resolve the issue. Very sad th... read more
Business response:
At Nalley Lexus of Roswell, we strive to provide an excellent guest experience with each transaction, so it is very disappointing to hear that you are not satisfied. We are disappointed to read in your review how unsatisfied you are, especially after having confirmed with you that you were happy after the purchase. We certainly understand this is still very frustrating to have a flat tire so soon after your purchase. While our sales person disagrees that the tire question was brought up, the tires on the vehicle are clearly ... read more
On dealers website I seen a lexus certified vehicle priced at ******. The fact that the vehicle was certified, reasonable price and with low miles on it I did an online inquiry as well as appraised my trade on dealer website. I received an appraisal amount for ******. When I arrived at the dealership they tried to low ball me and give me ****** for my 2017 dodge charger. I told the salesman ****** my appraisal on the dealers website was ****** and that prior to me coming there I had taken my car to two other dealers that we'... read more
I went to Nalley Lexus Roswell to buy my 5th Lexus. My wife had bought her third Lexus from this dealership. The claimed to be a "VIP" dealership, which has many services including car pickup, service to the airport and more. The salesman told me I had all VIP membership privileges. He rushed me out of the dealership with my new car and never explained the details of the car. I called several managers trying to get someone to explain how the apple phone system works in the car. I had one appointment and they canceled it. I s... read more
I had my 2010 RX350 serviced by Nalley Lexus in Roswell, GA. The 100,000 mile service was delivered. Included in this service episode was new tires and a tire rotation. My wife and and I subsequently drove from Atlanta to Pittsburgh on 11/12. In driving this 650 mile interstate highway trip, I noticed an intermittent thumping in the front left wheel. Upon arrival in Pittsburgh, the noise became progressively worse. I took my car to Rohrich Lexus in Pittsburgh to determine the root cause. The Rohrich service personnel (tr... read more
Buying a car from this dealership turned out to be one of the worst ideas I have ever had. Had I read the reviews before purchasing I would have gone with a different option. I purchased my vehicle on August 3rd. That day began a month long, and counting, headache. Before purchasing the vehicle, I looked at the oil dip stick as a part of my personal evaluation and noticed that it was a bit low, but I always change the oil on every new car I buy as soon as I bring it home (precautionary measure). However, when I checked it th... read more
Business response:
Ms. ******* My sincere apologies for the way we handled your transaction. We were able to identify where our process veered off track with the service needed on your Durango. I am told the services have been performed. I will reach out to the company ***** that handles all registration services for the dealership and have them reach out to you with an update. If I can be of any further assistance please don't hesitate to reach out to me directly at ************* ***** ********
Frequently asked questions about Nalley Lexus Roswell
How is Nalley Lexus Roswell rated?
Nalley Lexus Roswell has a 1.2 star rating with 12 reviews.
When is Nalley Lexus Roswell open?
Nalley Lexus Roswell is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com