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Nalley Kia
- Car Dealers
- Lithonia, GA
About this business
Location details
7849 Mall Pkwy, Lithonia, GA, 30038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I brought my 2015 Kia Cadenza in to get a diagnostic performed on the Sat-Radio-Navigation Head unit which I explained was not loading the software and consequently was not giving me station information or allowing access to the navigation system. I was charged and paid $139.00 (labeled as other) and an additional $13.90 (labeled as +Environmental Fee). I understand that you pay for services rendered but that should come with some diagnostic result as to what was causing the unit to malfunction, I go no such result, I was on... read more
I purchased a Kia Forte from Nalley Kia on 6/24/20. I was honest & forthcoming with all information concerning my finances & employment. I was told I was approved for financing, signed all the paperwork, and off I went in my new car. FIFTEEN DAYS later, they called to inform me that the loan wasn't approved & that I needed to return the car. I was told that my trade-in was still there (it wasn't sellable anyway). According to GA law, they have to return the traded vehicle should the loan not get funded. The fact that they st... read more
Business response:
We work hard to provide the best possible customer experience with each and every transaction, so it's always disappointing to hear from a client that we have let them down. It goes without saying that we are disappointed that we were unable to secure funding arrangements. Auto loan approvals and bank decisions are made by the lender. While we understand this is frustrating, we assure you that we work hard on the behalf of the customer to try to gain financing and when this can't happen it is a loss for both the customer a... read more
If I could give the service department at Nalley Kia at Stonecrest negative stars, I would. I dropped my car off on July 6th, for my scheduled 11:30 am appointment, to have my AC checked and was told, by C***** on the service team, that I would hear back about my car between 2:30 PM and 3:00 PM. By 4:45 PM no one called or messaged me about my vehicle or the diagnostic results regarding my AC unit. I did not authorize any work on my vehicle because after FIVE HOURS of my car being in the hands of the Nalley Kia service team,... read more
I brought my car to Nally Kia Lithonia to get it serviced. The service consisted of an oil change, tire rotation, 3 point check, etc. My appointment was 2/24/2020 @9:15am my car wasn't ready until 10:50am. I thought everything had been done due to the service rep Tyler Louis stating that my service was complete. However, a tire rotation was not performed and I know this because my left back tire has a slow leak, and as I was headed home my dash board warned me that my back left tire needed air. Now if a rotation was performe... read more
Frequently asked questions about Nalley Kia
How is Nalley Kia rated?
Nalley Kia has a 4 star rating with 3,563 reviews.
When is Nalley Kia open?
Nalley Kia is closed now. It will open tomorrow at 7:00 a.m.
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