This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Nalley Kia
- Car Dealers
- Lithonia, GA
About this business
Location details
7849 Mall Pkwy, Lithonia, GA, 30038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Dear Better Business Bureau,I am writing to formally file a complaint against Nalley Kia regarding unresolved service issues with my 2015 Kia ********** July 25, 2025, I brought my vehicle in due to the traction control light, *** light, and brake lights illuminating on the dashboard. Nalley Kia performed two diagnostic tests and claimed the issues were repaired. However, the brake lights remained on even after service completion on August 2, 2025.On September 16, 2025, my husband returned the vehicle to Nalley Kia as the is... read more
Business response:
******, we sincerely apologize for the ongoing frustrations and repeated inconvenience you have experienced with the service of your 2015 **** We understand how stressful it must be to be without your vehicle for an extended period of time, especially when multiple visits and diagnostic tests have not resolved the original issue. We will be reaching out to you directly to provide clear updates, confirm next steps, and ensure accountability moving forward. We also want to apologize for any unreturned calls or miscommunication... read more
Car taken hostage they kept my car for 2 months after I was told I could come pick it up the following day they still havent fixed the issue every time I call its like their goal is to get me off the phone so they could hold car longer no matter who I speak to the manger **** the tech ***** If I wouldve got the part and took it to my Mexicans they wouldve gotten me out the door same day Im currently paying a car note so *** could keep my car hostage this is BAD BUSINESS Practice
Business response:
I sincerely apologize for the frustration and inconvenience youve experienced. We understand how difficult it is to be without your vehicle for an extended period, and this is not the experience we want for our customers. Delays can happen for various reasons, but communication should never be lacking. I would like to personally look into your situation and work toward a resolution as quickly as possible. Please reach out to me directly so we can discuss this further.**** ***** General Manager Nalley Kia ************
Unlawful practices they do not understand billing l voiced my concerns to there corporate offices in I ********* .
Business response:
I'm sorry to hear about your concerns regarding billing and your frustration with our practices. We strive to ensure all transactions are handled transparently and lawfully. If you've reached out to corporate and still feel unresolved, Id like the opportunity to assist further. Please feel free to contact me directly so we can work toward a resolution.Sincerely,**** ***** General Manager, Nalley Kia ************
Did a trade in on a new **** They were supposed to deliver a check for the difference in the trade in amount but since they did not complete the appropriate paperwork it has been a month and I still have not received my check. I contacted them and they promised to investigate and provide a response but none has yet been provided. Buyer beware. I would not do business with them again.
They need to close this place down. My car has been there for weeks and I continue to get the run around. I called 2 days ago to speak with someone again because ******* never available. ******* answered the phone put me on hold for 3 minutes so I hung up and called back someone new answered and I asked for ******* but all of a sudden after she left me on hold she was no where to be found. I'm about to call and report my car stolen and tell them *** holding it hostage. Just let me get my car back so I can take it to a REAL s... read more
ABSOLUTELY TERRIBLE! Never take your car to this KIA ********* I got my car in November and My car has been there for almost 3 months now. ive paid them over $2,600 to fix my car. No solution yet! Nothing but the run around, every time I come there Im getting a different answer from a different person (several new managers in 3 months/new service technicians), now nobody has responded back to my text messages. They refuse to give me a refund for work that I did not ask to be done (service tech who no longer works there bc of... read more
Business response:
Good ************************,Sorry to hear about you unsatisfactory Service experience. I would very much like to talk to you about your experience. Please feel free to contact me directly. Below is my cell phone and my email address.Sincerely************************************************************************ cell
My Car was stolen Feb 19 my car was recovering a week later* They I called stonecrest **** to ask if they could repair my car* The Service Manager told me that he could not because I didn't buy my car their* I have Purchased 5 *** over my life time and from this *** * just spent 800* On breaks just 2 months before* know I have had to take my care somewhere else* And know I'm waiting on key mode* Car rentals are adding up* I feel *** should step in and help there loyal customers* But this manager to tell me no* I feel it's al... read more
I am upset that I have to write this, but one of the service technicians put my 2022 kia ******* (brand new off their lot) on the wrong lift to do an oil change. they damaged the bottom panels of my car on both sides. They offered to fix the damage free of charge, but it has been 5 months and they still have not fixed the problem. Every time I go up there to get information about what is going on I get a different story. The reason I have to just go up there is because they never answer the phone or return emails. They told ... read more
My 2016 *********** had been sitting at this dealership for three weeks before they ran a diagnostic. This is the fourth week, and its like pulling teeth to get any answers regarding my vehicle. The engine light was flashing and the car was jerking when pressing the gas pedal. Just this week week four, I was told the car passed the bct test and that it would probably need a knock sensor and oil change. But no information on cost and nothing sent in writing other than a text. Poor customer service. I would not purchase anothe... read more
Frequently asked questions about Nalley Kia
How is Nalley Kia rated?
Nalley Kia has a 4 star rating with 3,563 reviews.
When is Nalley Kia open?
Nalley Kia is closed now. It will open tomorrow at 7:00 a.m.
Browse nearby in Lithonia, GA
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com