Nalley Kia

Dometa b. 

on BBB

2 years ago

This is the worst experience I have ever had. My car has been at the dealership since October 31.Every week since it's been there, I have to go out there to get an update because they won't answer the phone or e-mail. I am not provided with a rental car or approved to get refunded for getting one. I took my car there because it smelled like it was burning. Now I can't drive it at all. I was emailed to come get it, that it was ready to be picked up. I paid $ **** and was told that it was not drivable, after I paid them. So bo... read more

Cynthia B 

on BBB

2 years ago

I will forever regret the day that I purchased a *** ********** PERIODT!!!!! I have only had my car 8 years, never driven out of state, I only drive less than 10 miles to work daily, ALWAYS keep my oil changed and maintenance on my car, yet I am possibly looking at getting a replacement engine out of my pocket. I will have to do some investigating. Local news channels have shared stories about the dangerous possibility of engine fires with certain *** ******** yet my engine supposedly is not covered. Every time I am here the... read more

George M 

on BBB

2 years ago

I recently purchased a 2022 Telluride Nightfall edition. The only positive thing about the car buying experience was ***** my sales man and the sales manager *****. the rest of the experience was more than terrible, THEY WILL NEVER GET ANOTHER DIME OF MY MONEY NOT EVEN FOR MAINTENANCE, the finance manager was disrespectful to myself and my wife on several occasion to the point it almost got physical between he and i because as he said "he ain't the one" and corporate nor the ****************** care. **************** is obvio... read more

Tiffany C 

on BBB

3 years ago

On 7/20/22 I scheduled an appointment for 9a.m. w/Kia of Nalley in ********, ** to have my air fixed in my 2013 Kia ******* I arrived and waited about ******************************************** his office. I stated my air was not working and mentioned that maybe it was the compressor. He began telling me what the dealership cost ($1250) was and market cost (non dealer equip around a few hundred less in his words). He then stated after a year the market price one would't work and that I'd be back with the same issue. Fast f... read more

Velvet M 

on BBB

3 years ago

I purchased a car from Nalley ****** on April 5, 2022. I noticed that the brakes were squeaking so I took the car back to the dealership immediately but was told it was because it had just been washed. Once I drove this car for about two days, the engine went out while I was on the expressway, so I had to call road side assistance to help me. I also had to pay $1,000 to get it towed. Nobody has reimbursed me . Additionally, I have missed work due to not having adequate transportation. I was given a rental car while they were... read more

James G 

on BBB

3 years ago

Tried to buy a new car. Excessive upcharge on dealer add-ons on new cars for this dealer. All weather floor mats, mud gaurds, and a lifetime warranty on a window tint add-on by dealer to sticker is $3,000. Enough said. 

Tahirih G 

on BBB

4 years ago

On 5/27/21 I purchased a new vehicle at Nalley Kia in Lithonia. On June 2nd, I brought it to my sales rep's attention that I noticed that the price on the buyer's order was more than the sticker price of the vehicle. Coincidentally the amount that the car price differed was $750, the exact amount they were trying to upsell me for their tint job. He invested the issue and then told me it was a system error and that they would refund the $750. I countered with the fact that the amount had to be more since it was added to the s... read more

Brittney M 

on BBB

4 years ago

Had my car serviced in Nov of 2020 for the engine recall and they told me everything was ok. Then in February my engine falls out on I-285, I take it back to them and then tell me I need a engine but it's cover under the warranty and that it would take 30 days to fix. I received my car back the first week of March and the engine light comes on along with the ABS and trac light now their telling me it's a gas cap and my ABS. I tell them all of this has just been replace and show receipts but the still insisted that those two ... read more

Norman M 

on BBB

4 years ago

I brought my 2015 Kia Cadenza in to get a diagnostic performed on the Sat-Radio-Navigation Head unit which I explained was not loading the software and consequently was not giving me station information or allowing access to the navigation system. I was charged and paid $139.00 (labeled as other) and an additional $13.90 (labeled as +Environmental Fee). I understand that you pay for services rendered but that should come with some diagnostic result as to what was causing the unit to malfunction, I go no such result, I was on... read more