NÜ Car Rentals

Erik C 

on BBB

3 years ago

This company was listed on ******* so I thought I would give them a shot, bad idea. The rental facility is not located at the airport as was advertised. it takes about 45 minutes and 2 shuttle rides to get to the facility. Beware, this place will charge you for being as little as an hour late on the return. I was charged a $320 LATE FEE for returning the car at noon as opposed to 11am. The original cost of the 3 day rental was $200, so it seems like an extremely predatory act to charge someone 160% of the rental fee for bein... read more

Annette 

on BBB

3 years ago

When picking up the vehicle, they were not very friendly. When I returned the vehicle a week later I unfortunately left my small purse in the car. It took 2 hours to finally reach a live person. That person did go back and search for my purse and found it. When I returned to pick up the purse my husband gave the person that found it a $20 tip and said thank you. Howevet....When I looked into my purse all of my cash was gone ! They said I had to call back the next day for them to search cameras. It appears that I won't be see... read more

Ryan T 

on BBB

3 years ago

I got scammed by NU when I booked a car through *******. They sent me a text the day before I was supposed to pick up a car stating that one wasn't available so they would issue a refund. No refund came and it has been over 10 days! I have tried numerous times in calling their different numbers at different times of the day but an automated message always states no one is available. I would not book them ever again through any travel agency site! 

Wilfredo C. 

on BBB

3 years ago

You prepay an amount thinking you've got a decent deal on a rental in the Orlando area. When you arrive, you will upchargged fees that will exceed the original amount and you will be left paying the difference of what you had "deposited" when you originally booked your rental online. So when you are booking online, you are only paying a "deposit", by the end of the rental, once they've upchargged you for the fast-pass that apparently has no pay by cash, you will be in the hole over $200 more then what you paid online. Go wit... read more

Richard H. 

on BBB

3 years ago

Do not rent from this company. I had $11 in tolls taken by camera on license pllate. Nu Car charged me $101. $90 for processing. I am notifing ******** that they should not have this company on their web site. They also try to badger youat length into taking additional coverage. 

Gregorio A 

on BBB

3 years ago

I learned the hard way with this company, don't fall for the very low cost per day for car rental. Once you arrive to one of the car rental affiliates, they will charge you for every insurance coverage possible (something it's not explained in detail when doing it through a platform like Travelocity). Do your diligence and compare at least 2 more to make sure you don't fall in this type of scam. I have insurance collision protection in my Visa card and the car rental affiliate (******************) made me buy unnecessary car... read more