MyEyeDr.

Tonie W 

on BBB

a year ago

MY EYE DR in Charles Town WV has the WORST customer service I have ever experienced. I called on Wednesday at 9:45 am and spoke to a lady for 5 minutes on phone. She scheduled my husband Timothy eye Dr appointment for Thursday at Noon. We showed up yesterday with Tim in pain from his contacts hurting him. They said we did not have appointment. There systems are down and there is nothing we can do. She pointed at my phone said you have a phone right there go online schedule an appt. How rude! I was so pissed I left cause they... read more

Nat G 

on BBB

a year ago

Let's see.. The office staff was straight up unprofessional, it took 4 months between my first appointment and walking out with contacts, they lied about the billing and revealed that I would receive an online-only visa debit card if I filled out a rebate form (wtf), they had trick slimming mirrors for trying on glasses which is sleazy, and, oh yeah, THEY GOT MY GLASSES PRESCRIPTION WRONG!!! 

Mike L. 

on BBB

a year ago

Mint Hill location: Done doing business with this place. I returned for my annual checkup and was treated like I was burden to the front desk, when I returned again to pick up lens was treated like I was interrupting her day. She snatched the glasses to replace the lens, then all but threw them back at me with a huge smudge, asked her for a cloth to clean them she snapped at me saying they don't need cleaning. Held them up she grabbed them back scrubbed them and thew back them. That's when I saw the stress crack in the frame... read more

Tim W 

on BBB

a year ago

Second time in two years. I go in for my appt. They accept my insurance and then bill me $40 additional a year later. And can’t tell me what’s it for. I paid my copay at time of services. I paid the last one. Not paying this one. They couldn’t even write a script because they said I needed surgery. I go to an Ophthalmologist. He writes me a new script. I told him what happened at MyEyeDr. He just shook his head. And the doctor that I saw originally isn’t employed there anymore. Same with the one before her. He said that shou... read more

Angelika D 

on BBB

a year ago

I visited MyEyeDr. in Pooler on March 2023. The overall customer service was horrible. 1. Female associates treat man and women differently. They attended and were very flirtatious with the male customers, while I was totally ignored. 2. The assessment room reeked of mold (where the eyes are dilated with a technician) was not very clean and was not wiped in-between patients. 3. Received my glasses on time and MD was super friendly. However had an issue with my prescription sunglasses and came back to the store to get it corr... read more

Eva W. 

on BBB

a year ago

I have had the worst experience with My Eye Dr. I was sent to a special for an “issue” that thT specialist said did not exist. And still had to pay $300 for a specialist when nothing was wrong. I made the wrong decision to go back again just saw another optician… and they gave me the worst prescription. I gave it weeks as I suffered from headaches, nausea, and dizziness. I went back. She was confident in her prescription. I then had to go to another business… they said her prescription was too strong for my eyes and if I’d k... read more

Jamie M 

on BBB

a year ago

They made my son see a doctor over a video call in their office instead of an actual human and then didn’t bother to tell us that since they made us do it over video the prescription would only be good for half the normal time. Now my son’s glasses have broken and he has to walk around blind for two months until the next available appointment because the prescription expired early. 

Pamela G 

on BBB

a year ago

After decades of going to a wonderful office in Oxford, PA they sold out to myeyedr.com. Dr. K is still there and he is wonderful. But now the office is POORLY run. 1) I showed up for my appt and was told that it was the wrong time. Not true as I wrote it down on my calendar as we arranged it earlier in the week. 2) My first pair of glasses were horrible. After 2 weeks of trying to adjust to them I went back and discovered that I was given cheap progressives. I didn't know there was a choice. Anyone looking at my records cou... read more

Mary S 

on BBB

a year ago

This review is specific to Myeyedr. The location address is **** ** ***** *** Horrible service and did not honor the warranty for my frames. The manager Jay R****** and assistant manager Jordana are the most incompetent, non customer service oriented people in the industry. They were rude, unprofessional and disrespectful. I purchased my frames in addition the warranty offered at an additional cost. So did my husband. I had the same $400 Burberry frames replaced last year and was told at the time that they had to search high... read more