This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
MyEyeDr.
- Laser Eye Surgery/Lasik
- Winsted, CT
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
140 Willow St #1, Ste 1, Winsted, CT, 06098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When this firm was Independent Eye Care in Topsfield, they were great. My first experience with MyEyeDr has not been good. I was told glasses would be ready in 10-14 days. After 14 days I was called, said they would now not be ready for another 10-14 days. At the same time, I ordered new gas permeable contact lenses, was told they would be 3 weeks. Now they have been delayed as well. The person on the phone couldn't give me an exact date as to when they would be ready for pickup. And, about pickup...they have closed the Tops... read more
I had an eye test in early December and was told I needed varifocal glasses. I ordered them and waited and never heard back. I called at the end of the month and was told there was a technical error and my glasses would be another ten days. Two weeks later I received the glasses and couldn't see through them. I went back to see about fixing them and had a repeat eye test where I was told I didn't really need varifocals and I would be better with reading glasses. I was told they would replace the lenses in the frames with the... read more
Business response:
Hi Lindsey, We're sorry to hear of the issues you've experienced during your recent visit to our office. We understand the importance of acquiring your glasses in a timely manner for a fee that reflects the order. Thank you for speaking with us today and allowing us the opportunity to provide a resolution to your concerns. We look forward to you seeing you again soon. Warm regards, Patient Relations
After reading the other reviews I am glad I am not the only one experiencing poor customer service and untruthful responses from MyEyeDr (2810 E Trinity Mills Rd #173, Carrollton, TX 75006). The Doctors are exceptional but the sales department is unprofessional and poorly run. I understand the duty to sell and push out more pricey items on the customer but the use of extreme wordings and statements such as "you cannot get these lenses for this frame" is just a lie and false. As another has mentioned on here, someone was help... read more
Myeyedr expected me to pay out of pocket for a visit that my insurance would cover saying they had had trouble collecting from people in the past (I am not one of those people). I was told I would be reimbursed by check in the mail once the claim was paid. It is now four months later. I have made MULTIPLE calls to my local office, but am told this goes through the corporate office. There have been constant excuses. Today, I woke and remembered I STILL have not been paid. Is the goal that I will forget and they will pocket th... read more
Used them the first time two weeks ago. Every person I’ve encountered with at the location I visited is a complete liar. They tell you what you want to hear until they get your payment, and then it’s horrendous trying to get updates on my order, which in my case was nearly $1000. Still waiting on my order after two weeks, but was told 7-10 days to receive. Oh well, live and learn, I just want my order so I don’t have to ever see the inside of another one of their locations in the future. I called them twice now and was told ... read more
Business response:
Hi Jason, We're sorry to hear about your experience. We understand it can be frustrating when your order takes longer than expected. We want to ensure your glasses are perfect and pass all points of inspection before getting them to you. We've attempted to reach out a number of times and look forward to connecting in order to assist. Please contact us directly at myeyedr.com/patientrelations so we can provide a resolution. Kind regards, Patient Relations
They say they welcome all insurance but pick and choose which offices take which insurance. False advertisement
Business response:
Hi Andy, Thank you for your feedback. We've attempted to reach out a number of times and provided our callback information as we would love the opportunity to speak with you directly about your recent interaction. While MyEyeDr welcomes all insurance, we must do our best to schedule patients with the doctors that are credentialed with their insurance. This means sometimes we may need to partner with a sister office to ensure you are able to use and maximize your insurance benefits. We hope this helps and look forward to spea... read more
I was overcharged $75.20 on my eyeglass lens order and was promised a refund. Been over two weeks conversing with personell in the Hendersonville, NC office who keep promising that the home office must process the refund. They make the mistake yet I have to waste my time following up on what should be such an easy thing to do. Allen S
Business response:
Hi Allen, We're sorry to hear you were billed incorrectly and for the length of time it took to resolve the issue. We do thank you for your correspondence today and allowing us the opportunity to provide a resolution. We hope this reaffirms to you that your vision wellness is our top priority. Kind regards, Patient Relations
They refuse to give me my prescription and insult and ridicule me every time I ask. It's been months. I will NEVER stop doing everything I can to dissuade people from using their "services". Any employee there needs to really take a long look at their life and choices and realize how terrible of a human being they are, and then go look around at their life and see how much they absolutely do not deserve. Then they can take a final moment and consider why they should be able to literally SEE when they actively work to make pe... read more
Business response:
Hi Samantha, We're sorry to hear that your visit to our office was not 100% positive and it was difficult for you to obtain your prescription. We tried to reach out by phone and email, hoping to discuss and better understand your experience. We have provided your prescription as requested and also want to reaffirm that your vision wellness is our top priority. Please contact us directly at myeyedr.com/patientrelations or with the call back information we left. This way our patient relations team may be in contact with you. R... read more
Absolutely awful experience. When picking out frames, the lady helping and ordering for us walked off halfway through to help some random guy that got in after us. We were standing there waiting for a solid 15 minutes and we ended up having to get another lady to order for us. Also, every single staff in that building was either not wearing a mask or had the mask not covering their nose. Incredibly shameful considering this is a medical building and there are signs saying masks are required.
Business response:
Hi, We sincerely apologize for the wait that you experienced and we thank you for the feedback. We have strict rules in place for all staff/Dr.'s and patients to wear a mask in our office's and we are required to follow all CDC guidelines. We would like to address this with the location you went to. Please email us at myeyedr.com/patientrelations so we can get more information about which location this was and also your contact info so we can reach out. Best regards, Patient Relations
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 1.7 star rating with 192 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com