This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
MyEyeDr.
- Laser Eye Surgery/Lasik
- Winsted, CT
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
140 Willow St #1, Ste 1, Winsted, CT, 06098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience certainly is LESS of a Star.................A horror show to put it mildly. I went to the Office in CT on March 4th..............today is April 14th and I still do not have a pair of eye glasses. The 1sr set of glasses was a total disaster and I was advised by the staff that it "could" take up to 5 days for my brain and eyes adjust. I have worn glasses for over 30 years and once receiving the glasses there was NO vision problem. I like an idiot left the store with the new glasses, but by the time I got to my ca... read more
Business response:
Hi Arthur, We're sorry to hear of the issues you've experienced with your order. Thank you for bringing this to our attention and for speaking with us today. We are happy for the resolution discussed and for the opportunity to make this right. We look forward to seeing you soon and know you'll enjoy your new glasses. Warm Regards, Patient Relations
Very unprofessional, pickup my glasses, insurance paid for the exam and glasses, I paid to have transitions $160.00. When I went to pick them up the girl tried to adjust them to fit but they still slid down my nose she said she couldn't adjust them any more or they would break, she said to try them for a few days to see if I could get use to them, so I tried, they would not stay in place at all. Called and went back for another adjustment a different girl tried to adjust them same thing so I ask her what can I do, she said I... read more
Business response:
Hi Penny, We're sorry to hear of the issues you're experiencing with your glasses. Thank you for speaking with us today in order to discuss your visit and order. We're happy to be able to provide a resolution to you that will make this right, thank you for this opportunity. We look forward to assisting your vision needs again soon. Warm Regards, Patient Relations
Seems to be a repeating theme for this Company. Been waiting 3 weeks for 5 pairs of glasses that have already been paid for. One pair had to be reordered two weeks after my original order. I received ZERO contact about this issue until I called about my order. Customer Service is not a something MyEyeDr seems to look for when hiring employees. If you would like to discuss some options on how to please contact me and I can assist you with this CSR problems.
Business response:
Hi Chris, We're sorry to hear the difficulty you've encountered acquiring your glasses and know how important it is to obtain them in a timely manner. We also understand that breakdown in communication can negatively impact your experience. We're glad we were able to dispense most of your glasses to you the other day and look forward to having the last one available to you soon. Thank you for the opportunity to make this right. Warm regards, Patient Relations
Customer service is the worst I have ever seen in any medical field. Two years in a row I have had a problem with my frames. Year one MyEyeDr had to replace my frames after 1 month from purchase. When I went to pickup my new frames they were the wrong frames. They never got me a new pair. I decided to give them the benefit of the doubt and use them again at the Trussville Al location. When my new glasses came in I was texted and told they were ready to be picked up. I went by to get them, I has handed the glasses and told th... read more
Business response:
Hi Mr. Waltman, We’re sorry to hear of your recent interaction with our team. At MyEyeDr we are committed to addressing and correcting all patient concerns, and for that reason we have reached out and left a message with our call back information and resolution for your situation. We are confident that by connecting with you, we can reaffirm to you that your vision wellness is our top priority. We look forward to hearing from you soon. Regards, Patient Relations
Absolutely so unprofessional. They’re so rude, roll their eyes, have no hospitality manners, not kind at all. I do NOT recommend this place to anyone.
Business response:
Hi Jayli, We're sorry to hear about your recent experience. After speaking with you, it was made clear your visit was with the company ReFocus Eye Health and not MyEyeDr. We wish you all the best and would be more than happy to assist your vision needs with our team. Kind Regards, Patient Relations
Worst eye "care" experience I have ever had. I hesitated to go to myeyedr when our local practice sold out to this larger network. But with Covid, I decided to stick with what I thought I knew instead of trying to find a new practice. Bad move on my part. The eye exam itself was not thorough. I went to the eye glass dispensary to order glasses, and the optician clearly did not know how to handle a high prescription. I expressed concern at the cheapness and flimsiness of the frames, explaining that I am dependent on my glasse... read more
Business response:
Hi Colleen, We're sorry to hear the difficulty you've encountered acquiring your glasses and know how important it is to obtain them in a timely manner. We are committed to addressing and correcting all patient concerns, and for that reason we have reached a couple times by phone and left a voicemail with our call back information and a resolution. Your vision is paramount to us and hope to connect with you so we can make this right. We look forward to hearing from you or seeing you soon in our office. Kind Regards, Patient ... read more
Awful racist experience from the general manager herself (Ironia) made fun of my daughters Spanish last name that she stated was input correctly assumed we were new clients and assumed we had state insurance to tell us that we would be declined. After all this, little did she know I was paying out of pocket and had been with the company for many years. Never been treated this way and this office is in new haven it’s a diversity population!!!!! Wrong thing to hire someone who is racist against race and the insurance carrier a... read more
Business response:
Hi Jeannie, We're sorry to hear your experience was unpleasant. At MyEyeDr our goal is to provide 100% patient satisfaction during every interaction. We pride ourselves on professionalism and being respectful to all, if this was not the case, it will most certainly be addressed. We are committed to addressing and correcting all patient concerns, and for that reason we have attempted to call and left messages with our call back information to to discuss your experience. Please contact us directly at myeyedr.com/patientrelatio... read more
Started with the office in Northampton had a terrible experience and was contacted by the home office and assured that is not the service that they want customers to encounter. I was contacted by the manager of the Westfield Ma. office and she would be my contact. I called and they refused to talk to me, not much of a contact person. I was told the manager would return my call by the end of the day, I received no call and still waiting for my glasses. This started on September 10th it is now Feb 6th. Make your own judgment.
Business response:
Hi David, We’re sorry to hear of your most recent interaction with our team. At MyEyeDr we are committed to addressing and correcting all patient concerns and for that that reason we thank you very much for taking the time to speak with us today regarding your experience. We are happy we were able to provide a resolution for you and are hopeful this will redeem your trust in us. We look forward to continuing to be a part of your vision wellness and appreciate the feedback you provided to MyEyeDr, so we can continue to meet y... read more
My husband & I had appoints on 12/29/20. We both needed new prescriptions/glasses. They advised us the glasses would come in by 1-12-21 I started calling 1-13-21 & was told still in progress at Davis lab.... I made a call every week including today & now they told me that Davis is short handed & that it would take a little longer. I immediately called my insurance co They were able to see Davis’s records & they didn’t receive both sets of orders till Jan 13,2021. On same day, Davis needed more info re scripts & didn’t get th... read more
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 1.7 star rating with 192 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com