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MyEyeDr.
- Laser Eye Surgery/Lasik
- Georgetown, DE
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
501 College Park Dr, Georgetown, DE, 19947, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My optometrist for nearly 30 years, and his staff, were consistently a pleasure. That experience quickly went south when the business changed to MyEyeDoctor. My last annual eye exam resulted in five...yes 5...returns of new eyeglasses because I simply didn't see clearly with them. Poor quality lenses from their eyeglass laboratory. I had Varilux progressive lenses for at least 25 years but each of the new lenses were just out of whack. Throughout the process the staff was courteous and apologetic. I have obviously chosen not... read more
Business response:
Hello, Ms. Z*******. Thank you so much for taking the time to speak with me regarding your concerns. I have provided this information to the appropriate people for internal review. Your feedback is invaluable and will help us to improve for future patients. I truly hope we get the opportunity to care for you again in the future. Kind Regards, -Patient Relations.
I was told that all I had was an inflammation on my eyelid which in fact was basal cell skin cancer that has to be removed and eyelid reconstructed! I can't believe that Dr. M******* didn't know or tell me that I should go to an M.D. How many more people will be misdiagnosed?
Business response:
Hi Ms. W**********. Thank you for taking the time to speak with us, we understand your time is valuable. We appreciate the opportunity to better understand your visit with our team and the feedback you provided. We hope to see you in the future for your vision health and wellness. Kind Regards, -Patient Relations.
myeyedr Aberdeen, MD location caused an unjustified experience for my aunt. On Tuesday, 2/21/23 I took my aunt to pick up her glasses. The representative that fitted my aunt for her lenses was very pleasant and admitted to ordering incorrect tint. There was also a concern because my aunt could not see from the lenses that came in for pick up. She left myeyedr very uncomfortable with waiting for another set of lenses and not confident that the new set would be correct. After checking with her primary O.D, she was advised to p... read more
Business response:
Hi There. I am sorry to hear that you and your aunt found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out to the number on file and left a message with my call back information or you can contact me at ************************. I look forward to hearing from you soon. Kind Regards, Alexis.
Ever since my local eye doctor switched to MyEyeDr - the quality of my eyewear (lenses) has been awful, the pricing is inexplicable by the staff (including wrong quotes that result in further billing later), and absolutely deplorable service when speaking with the billing department. I will no longer go to the local eye doctor that I am very happy with (doctor and reception) because if MyEyeDr. I certainly hope that other local doctors offices are not making the switch to this company. I will not use a doctor that is affilia... read more
Business response:
Hi there. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. Please feel free to respond to my email at your convenience or contact me at the number listed there. I look forward to hearing from you soon. Kind Regards, Alexis.
I’m a bit baffled, there are two people sitting at reception but you can only make appt online, check if glasses came in online so why the deadweight. The doc in Kingsland seems to rush through diagnosis, I always end up at can’t see out of no.1 and number 2, glasses while somewhat adequate never seem perfect. Only get reading as bifocal not worth the cost for adequate only prescription, Not truly a bad review but seems there could be better
Business response:
Hello, Mr. N******. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. Please feel free to respond to my email at ************************or contact me at the number listed. I look forward to hearing from you soon. Kind Regards, Alexis.
I ordered glasses in November and still February 13 and still no glasses. Very disappointed . I will not go there again.
Business response:
Hi, Donna. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out and left a message with my call back information or you can contact me at ************************. I look forward to hearing from you soon. Kind Regards, Alexis.
I had a problem with getting my grandsons glasses in a timely manner, but upper management went out of their way to make sure my grandson received his glasses. I appreciate all the effort that were made on oh my grandsons behalf.
Business response:
Hi, Cynthia! It is always a boost to hear that our dedication to your family's care is appreciated and provided you with a 5-star worthy experience! We are here to consistently deliver best-in-class care to each patient and hope to see and your loved ones again soon. Thanks you for choosing MyEyeDr! Kind Regards, Patient Relations.
This place is so unprofessional I wasn’t treated right I guess my glasses was never sent back off they kept saying it my insurance I never had a problem before I asked for a refund my glasses supposed to have come back January 18 no glasses they supposed to have been sent off January 3 so it been a whole month these peoples are unorganized I don’t advise no one to deal with them I am so disappointed ??
Business response:
Hi, Brenda. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out through email to obtain some additional information to assist. I look forward to hearing from you soon. Kind Regards, Alexis.
I scheduled my appointment online with the Virginia Avenue, Harrisonburg, VA branch. I wish to note that this is a very convenient feature that My Eye Dr offers. I made my appointment for January 24. When my appointment date arrived, the receptionist was very friendly and courteous. I did not have a long wait time -- maybe four minutes. During the exam, Dr. Welch explained each procedure, and was very informative and treated me with respect. She asked me if I had any questions before she left and had me choose my frames, whi... read more
Business response:
Hi, Emily! Proud is an understatement when we get to hear such great reviews from our patients regarding the compassion and professionalism our associates displayed. We appreciate you taking the time to share. We look forward to your next visit at MyEyeDr.! - Kind Regards, Patient Relations.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 2 star rating with 243 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open on Monday at 8:00 a.m.
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