MyEyeDr.

Tami G 

on BBB

3 years ago

I used to go to this location when it was the ******* ******and it was amazing. This location was purchased by a national conglomerate called Myeyedr. I went to this place for new glasses and it is horrible. The selection of glass has diminished significantly. The fun and unique frames ******* ******used to have are not replaced by frames that are cookie cutter and appeal to the masses. I ordered my glasses and asked that the lenses be the same type that I previously owned. The opticians had the glasses that I was asking the... read more

Nino D. 

on BBB

3 years ago

This was the most dishonest, misleading, and rude experience I have ever had in an office. I went to the East Longmeadow MA location a few months ago to book an appointment and at that time I provided them my insurance card and they took a copy of it and called my insurance company. She said its all set and I got my appointment date. They performed the eye exam and then said it will be $119.50 that’s what the copay is. I reluctantly paid the rude woman for it. After getting in my car I realized the fact that they already had... read more

Natasha 

on BBB

3 years ago

My first visit to this office in May, I was told my insurance was good, even was talked into going with a year prescription. The only Co-pay I was charged $5 . Here it is November, I get a bill for $150. I called the office to ask why I had received the bill. I was told: “ I was given a discount, I shouldn’t have gotten” How is this my fault and why does it take 6 months after my visit to get a bill. If it would have been explained to me at the time of my visit what my insurance actually covered. I would have stayed within m... read more

Andrew M 

on BBB

3 years ago

For the second year in a row, this company had made the eye experience horrible. Last year, they ordered the wrong pair of glasses and it took close to two months to get the correct pair and this year, I ordered a pair with a special tint. The sales rep this time assured me I was able to get this tent, along with anti-glare but that this tint color was not in their system, so in order to pay for it, would mark it as "rose" and when my lenses came in, their lab would match the color. A month later, I got no notice my lenses w... read more

Elizabeth C 

on BBB

3 years ago

My local MyEyeDr was once a regional family owned chain and I had a history with them that was great for the most part. The eye exams were thorough and the scheduling and hours were convenient The optometrists saw me for an urgent problem in 2018 and I was very pleased.. The follow-up and service for glasses were okay and the selection was good. Pricing wasn't inexpensive, but it was fair. My experience has been less good the last year or so since the buyout to MyEyeDr. I cannot do a weekend exam any longer and they had to r... read more

Megan C 

on BBB

3 years ago

*AVOID AT ALL COSTS! They post fake reviews to cover for their bad ones!! Unprofessional Staff, Unprofessional Office Manager, Karen. They do not care about their patients and their customer service is awful. I was a minute late for my appointment and they would not take me!!!! LITERALLY 60 SECONDS!! Eye Doctors are very competitive and there are numerous other eye doctors in the area that will gladly take your business AND TREAT YOU RIGHT! I had my appointment scheduled for 10/15/21 at 11:40 am. I arrived at 11:48 am, and I... read more

D. G 

on BBB

3 years ago

If I could give a negative number of stars I would. Terrible company. Their customer service is non-existent. They do not return telephone messages nor do they provide you any notification when your glasses have arrived. They tell you one time frame for receipt of your order and then it takes literally 3 times longer than they said. Waited OVER A MONTH to receive the glasses. Manager tells me they "pride themselves on their customer service". They have nothing to be proud of. If you want a quality product at a reasonable pri... read more

Lynda S 

on BBB

3 years ago

I am so pleased with the MyEyeDr Family especially one of the Manager's, Trisha L****** who went over and above the call of duty for my granddaughters glasses. We were in a desperate need and she met that need ten times over. I will also recommend to not only my family members, but my friends to put their trust in a reputable company who not only provide top notch customer service, but actually treat you like a true family member. If your looking for a place that cares about their customers then I recommend MYEyeDr they work... read more

Nancy B. 

on BBB

3 years ago

My eye doctor whom I have been seeing and trusting completely for decades, has been working for MyEyeDr for about a year or so. He is excellent, extremely thorough, competent and caring. I have had complete confidence and trust in his care. At my recent typically thorough eye exam with him on July 28, 2021, we spoke of our seeing each other again at my next appointment. And then, immediately following my visit that day, I learned from others he had “retired!” How is that possible? He would have told me if he were planning to... read more