MyEyeDr.

Daniel K 

on BBB

a year ago

If there was a 1/2 star, that would be the rating. Springfield, Virginia MyEyeDr office # MED-016, at **** *********** ****** *********** ** ******The OD was actually very professional and very thorough, but I do not know who hires the front store clerks and payment personnel, but it was about as bad as you get, I thought I was being filmed for a comedy show or something... it was that embarrasing.. the front desk person was rolling her eyes and very impatient with the person on another line. The front desk person didn't eve... read more

Abbas R 

on BBB

a year ago

good Afternoon, I been a Customer at my Eye Dr for about 10 years or so and i have always either used this location or Reston VA location. My wife and I had a appointment setup today 07/29/2023 @ 2:45pm, we were running little late to the appointment due to traffic in our area, we called the office and let the front desk associate (Jenna) know that we were running late and will be there by 2:55pm (10min). she said okay that would be fine, we got to the location @ 2:55pm and by the time she walked up to the desk was 2:56pm or... read more

Linda M 

on BBB

a year ago

I scheduled an appointment, telling them I was on Medicare. I spoke to two different people to make sure they accepted Medicare and they said they did. When I showed up for my appointment, and after I was shown to a room, the receptionist barged in, proclaiming as loudly as she could, that my insurance was invalid. I explained that I had called, and was told that Medicare was accepted. She then launched into a diatribe that they only accept MediCAID. MeduCAID. I told her I was only going by what I had been told. She told me ... read more

Scott B 

on BBB

a year ago

Dr. Brown was great. It was the office staff that had no idea what was going on or the Optical I got in quick but I ended up staying over an hour and a half. They were confusing each other in the office manager had the nerve to tell me, she knew more than the Dr. said she was going to talk to the doctor about it, like she knows more than the doctor ,, never called me back about what was going on with pricing never called me back for send my prescription so I went to Costco and was in and out in 30 minutes and Contacts will b... read more

Robbin L 

on BBB

a year ago

They get no stars from me. I went to the one in Belleville MI today thinking I was going in for my eye glass exam and they did a contact exam without asking me if I wanted it. I was not aware that they were doing this at the time of service. When the Dr came in the room and asked me about my contacts I told her I wanted my glasses back because the contacts were hurting my eyes. She started talking about what kind of contacts she would switch me to but never once asked if I wanted the contact exam. When I went to pay for my g... read more

Debbie H 

on BBB

a year ago

I purchased a pair of eye glasses from the last year and they said my insurance would not cover the cost so I had to pay the balance in full. I paid the balance and then my insurance paid the full balance as well. Now I have been trying for about 8 months to get my money back. Still cannot get my money back and manager will not take my calls when I call. I have been in the office about 3 times, but still no one will process my refund. Good doctor, but they are poorly managed. If you loose a customer who pays their bills over... read more

Alina M 

on BBB

a year ago

I immediately questioned both my glasses and contacts and felt I was given the wrong prescription so I contacted the office. I was told to "give it 30 days" and that my prescription will take time to adjust. When I contacted them in 30 days, because I was still having problems, it was "too late" to get this fixed. I told myself I could deal with this and tried to let go of this but over the next few months, I started having problems with migraines and dizziness. I visited the cardiologist, neurologist, and my PCP, and nothin... read more

Jane A 

on BBB

a year ago

Misrepresented and overcharge for their services. They advertised $199 for an exam and glasses or contacts. They ended up trying to give me a bill for over $1,000. I said wait a minute you advertise clearly on the sign $199 special. They were not able to honor what was on the sign or what was told to me when I made the appointment. I ended up paying $365 just for the exam. This place is clearly a scam and I'm not happy they think they can take advantage of a senior citizen. 

Winona M 

on BBB

a year ago

Made a 9 am appointment on line. Got a text confirmation showing 9 am. Went to eye doctor on time and was treated rudely and told my appointment was 10am! Do Not come to the Middleburg my eye doctor. Terrible service.