MyEyeDr.

Wendy P. 

on BBB

2 years ago

Having to wait long periods of time just to check out because others are getting glasses is unacceptable. I will be changing eye doctors. This is no way to run this type of business 

steve c 

on BBB

2 years ago

I have been a patient here for many years and have seen lots of changes from when this office was Dr. Weaver. Most of the Dr. have been here at least 5 years now and some of the other staff as well. On 1/18/23 I was in and the young man at the front desk wasn't overly friendly and just handed me some papers to look over and sign without explaining anything at all. He didn't make much eye contact or smile. Maybe a bad day. The young lady who did the bulk of my testing was very friendly. (Christina I think). The woman who help... read more

Regina C 

on BBB

2 years ago

I have been a patient at the Wade Hampton location in Greenville SC for three years. The first appointment went well except the contact lens suggested had to be changed back to the brand I already wore. The next year, waited longer to been seen by the Optometrist. Exchanged lens once again as prescription ordered was not the correct strength. No one ever responded to calls or voicemail. This year, waited even longer to see the optometrist even though the waiting room was vacant. The lady who takes care of billing and orderin... read more

Neena C. 

on BBB

2 years ago

The overcharge for designer frames. I purchased a pair of Versace frames for $350 before adding lenses and my prescription. I did research after my purchase which was backwards, however the Same Versace frames are priced $250 and lower EVERYWHERE else. I called MyeyeDr and notified them of my discovery and they dismissed me and told me to contact corporate. I want to know why the frames are priced so much higher, I feel robbed. 

Lana P. 

on BBB

2 years ago

Received a confirmation for my Saturday 01/07/2023 appointment on Friday 01/06/2023 by text message. Arrived at 8:20 am and was told because I did not call and verbally confirm this appointment that it was cancelled. I asked when it was cancelled since I received a confirmation yesterday that would lead me to believe I did not need to confirm. I was met with an attitude behind the counter , she said “when you didn’t verbally confirm this appointment”. She said we left you messages and you never returned the call. I explained... read more

Crystal M 

on BBB

2 years ago

Everything went great, until, the lady that was supposed to help my 11yr old son, found out that I was paying out of pocket, well she disappeared, and my son felt like he was profiled because he's biracial and I (his mom) was paying out of pocket, there are insurance issues that need to be corrected on my sons father's end.. To have my son treated less than and him and I leaving in tears was absolutely unexceptional!! I will be taking him elsewhere from here on out. She (the eyeglass professional) should be ashamed of hersel... read more

Eva K 

on BBB

2 years ago

I am unsure how this place is BBB accredited. Scheduled an appointment and confirmed twice. Showed up to my appointment to find the office closed for the day. Cannot contact anyone at the office as the number hangs up on you when you try to get through to speak to a human. My mother also experienced an issue with them cancelling her appointment the day of, so she was unable to use her insurance benefits for the year. Extremely disappointed. Will not be rescheduling. 

John C 

on BBB

2 years ago

Terrible experience!!! Their "eye exam" takes a tenth of the time that any eye Dr. I have ever been to takes and is not thorough. They did one test, that I always get with other eye exams from my previous retired Dr., that they said I needed and then sent me an extra bill for $120.00 saying it was an additional exam. That was my portion. They billed my insurance $300.00!! They never informed me of this prior to the exam and I will never return to them nor do I recommend them to anyone. We have a big family and none of them w... read more

Derek T. 

on BBB

2 years ago

I have never dealt with a more unprofessional medical office in my life. My optometrist's practice was acquired by MyEyeDr, so this was my first time visiting the business. The office was busy, but not out of the ordinary. My doctor, Dr. H*******, is a good, personable, knowledgeable doctor that I have been seeing for years. He performed my eye exam in a satisfactory way. The problems started after. I purchased contact lenses the same day, because I was told I needed to do so immediately or else my insurance would be delayed... read more