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MyEyeDr.
- Laser Eye Surgery/Lasik
- Cornelius, NC
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
19900 W Catawba Ave, Cornelius, NC, 28031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ever since my local eye doctor switched to MyEyeDr - the quality of my eyewear (lenses) has been awful, the pricing is inexplicable by the staff (including wrong quotes that result in further billing later), and absolutely deplorable service when speaking with the billing department. I will no longer go to the local eye doctor that I am very happy with (doctor and reception) because if MyEyeDr. I certainly hope that other local doctors offices are not making the switch to this company. I will not use a doctor that is affilia... read more
Business response:
Hi there. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. Please feel free to respond to my email at your convenience or contact me at the number listed there. I look forward to hearing from you soon. Kind Regards, Alexis.
I’m a bit baffled, there are two people sitting at reception but you can only make appt online, check if glasses came in online so why the deadweight. The doc in Kingsland seems to rush through diagnosis, I always end up at can’t see out of no.1 and number 2, glasses while somewhat adequate never seem perfect. Only get reading as bifocal not worth the cost for adequate only prescription, Not truly a bad review but seems there could be better
Business response:
Hello, Mr. N******. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. Please feel free to respond to my email at ************************or contact me at the number listed. I look forward to hearing from you soon. Kind Regards, Alexis.
I ordered glasses in November and still February 13 and still no glasses. Very disappointed . I will not go there again.
Business response:
Hi, Donna. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out and left a message with my call back information or you can contact me at ************************. I look forward to hearing from you soon. Kind Regards, Alexis.
I had a problem with getting my grandsons glasses in a timely manner, but upper management went out of their way to make sure my grandson received his glasses. I appreciate all the effort that were made on oh my grandsons behalf.
Business response:
Hi, Cynthia! It is always a boost to hear that our dedication to your family's care is appreciated and provided you with a 5-star worthy experience! We are here to consistently deliver best-in-class care to each patient and hope to see and your loved ones again soon. Thanks you for choosing MyEyeDr! Kind Regards, Patient Relations.
This place is so unprofessional I wasn’t treated right I guess my glasses was never sent back off they kept saying it my insurance I never had a problem before I asked for a refund my glasses supposed to have come back January 18 no glasses they supposed to have been sent off January 3 so it been a whole month these peoples are unorganized I don’t advise no one to deal with them I am so disappointed ??
Business response:
Hi, Brenda. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out through email to obtain some additional information to assist. I look forward to hearing from you soon. Kind Regards, Alexis.
I first went into the MyEyeDr in ******* ******* **on Dec. 5, 2022 for an eye exam and to get new frames and lenses. As I write this on Feb. 1, 2023 - 58 days later - I still don't have my new lenses. The first pair arrived in about two weeks, but the frames were wrong and the sales rep didn't order it as progressive lenses (so I couldn't read). When I tried them on in mid-December another rep there told me to "give it a month" but it was clear after a couple days that these lenses were not correct. I drove back to the store... read more
Business response:
Hello, Terry. Thank you very much for speaking with us and giving us another chance to provide you with your eyewear. Your time and feedback is appreciated so we can continuously improve care for all patients and has been shared with our leadership team. We look forward to seeing you again in the future. Kind regards, Patient Relations.
I scheduled my appointment online with the Virginia Avenue, Harrisonburg, VA branch. I wish to note that this is a very convenient feature that My Eye Dr offers. I made my appointment for January 24. When my appointment date arrived, the receptionist was very friendly and courteous. I did not have a long wait time -- maybe four minutes. During the exam, Dr. Welch explained each procedure, and was very informative and treated me with respect. She asked me if I had any questions before she left and had me choose my frames, whi... read more
Business response:
Hi, Emily! Proud is an understatement when we get to hear such great reviews from our patients regarding the compassion and professionalism our associates displayed. We appreciate you taking the time to share. We look forward to your next visit at MyEyeDr.! - Kind Regards, Patient Relations.
The eye exam was sound , although the customer service model at this location left a lot to be desirecd as the result of my appointment on 1-5-2023. The consultation with the optimistrist was informative and engaging. Once , I encountered the sales representative I felt as though she did not listen to any of my request. First, she nor he reception staff verified my insurance, and as a result I was quoted a $50 fee which did not apply. After I corrected that error , I was shown to the frame selection area. Although, I clearly... read more
Business response:
Hello, Lisa. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out and left a message with my call back information or you can contact me at alexis.gaddy@myeyedr.com. I look forward to hearing from you soon. Kind Regards, Alexis.
My doctor recently transitioned over to MyEyeDoctor. If you are looking for a local, small business with a personal touch of the private practice, then MyEyeDoctor is not for you. If you want to do your dealings on-line or by pressing menu choices on a phone without a personal interaction, then MyEyeDoctor is for you. Nothing is ever simple when dealing with a large corporation. Although they never let me know when my glasses were in stock, I cannot complain about the quality of my office experience as a whole because it was... read more
Business response:
Hi, Mr. L*****. Thank you so much for taking the time to speak with me this morning and allowing me to hear your concerns. Your feedback is invaluable and will help us to improve in the future. We truly hope we get the opportunity to care for you again in the future. Kind Regards, - Patient Relations.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3 star rating with 322 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open tomorrow at 8:00 a.m.
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