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MyEyeDr.
- Optometrists
- McKinney, TX
About this business
Location details
1650 N Lake Forest Dr #100, Ste 100, McKinney, TX, 75071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Currently standing in the cold with an infant being told I can’t get my glasses (which are already paid for) because I didn’t make an appt. NOTHING in the text message nor the email say to make an appt. “Your glasses are ready for pick up”. That’s it. So I came to pick them up. Now being shooed away. Now I have to find a new eye doctor after years of being a patient here and drive 30 minutes home only to pack up my kid and drive back in a few hours.
RecommendedVery nice ppl here. Great friendly environment.
The doctor had a bad attitude and offended me. The lady I asked to help me find a frame that would fit the lenses I had acted like it was a big deal. I have been a patient for over 20 years. I won’t be back.
Do not go to My Eye Dr they are horrible! I had an eye exam on 7/31/2020 with Dr Carla L (she was great!) in the Grayslake, Illinois office. I had a regular eye exam and also to see about getting contacts. Dr Carla thought she could make contacts work for me and I was billed $484.43 and it was charged to my credit card. Before charging it I asked if contacts didn't work would I get my money back and was assured it would be. Trial contacts were ordered and 2 weeks later they came in but did not work for me. I called and again... read more
Business response:
Cheryl, we're so sorry to hear this and would like to learn more. Please send us a private message with your full name, phone number, email and confirm the office location when you have a moment. Thank you.
Worst experience ever, customer service is very bad and they don’t ask if you want certain services. You are told after seeing the doctor you were charged for things you did not want or need. An they did not consult parents for minors and stated the minor asked for the services. They do not have to worry about me visiting again or recommending anyone to their place of business. If I were you, I would think twice about visiting this business.
Very friendly people and they do really care about you and they do a great job.
Where do I start!... Well, 1st, someone from management or corporate needs to check this location out in North Charleston and evaluate and educate them on proper Customer Service, Inventory, Order Tracking and not wasting customers time and gas money. I have had not 1, but 2 Awful experiences at this same location. On both visits, I paid for and order specific glasses, and both times I was notified by email, text and phone call my order was complete and ready for pick up. Each time I went to do so, the orders were either inc... read more
Business response:
Hi David, we're so sorry you had this experience at one of our locations. We sent you a private message so our team can follow up with you about this experience. Thank you.
Where to start? My family was very satisfied as patients at Ossip Optometry for many years. Then, last year, Ossip changed to MyEyeDoctor. We all had a general feeling that the quality of our exams had deteriorated, but didn’t think it was necessary to make a change at the time. One of the first tangible signs of problems was when my wife ordered new lenses as an upgrade to her existing prescription. She was having them fit to her old frames. When she received them, she was unable to use them because the prescription did not... read more
Business response:
Hi, Robert – This certainly isn’t what we want to happen and we understand your frustration.☹ Please private message us with your full name, phone number and email address, and the MyEyeDr. location you go to so we can have our team follow up with you about this experience. Thank you.
Today was a crazy visit. I had my three kids all in for an appt. with Dr. Grimm. He was super patient and explained to me and issues he may have seen and answered all my questions. Also I really, really wish I could remember the man today who helped assist with my kids glasses. He had to deal with each one of those little devils but this man was super friendly, kind, and funny. He had something to talk to each one of us about which was great for passing time. Explained pricing and options without pushing me into committing t... read more
Business response:
Your kind words mean the world to us Vickie. Thank you so much for choosing our office for all your family's vision needs. We are grateful and look forward to seeing you all for years to come. We hope you have a SPECtacular night!
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 4.4 star rating with 234 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open at 8:00 a.m.
Need help? Contact us.
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