This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
MyEyeDr.
- Optometrists
- Longview, TX
About this business
Location details
3032 N Eastman Rd Suite 100, Suite 100, Longview, TX, 75605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is the worst place. I advise you to take your eye care anywhere else. We went here to get my son's eyes checked and order new glasses. About a week later we were contacted to come pick up the glasses, and we did. It was the wrong frame. They reordered the correct frames, contacted us to come get my son's glasses, and when we arrived they lost the frames. They promised us free sunglasses because of all this headache and reordered the frames for a THIRD TIME. They contacted us again and we went to pick up the frames which... read more
Business response:
We sent you a private message so we can learn more about your experience, Cheyenne. Thank you.
This is the worst place. I advise you to take your eye care anywhere else. We went here to get my son's eyes checked and order new glasses. About a week later we were contacted to come pick up the glasses, and we did. It was the wrong frame. They reordered the correct frames, contacted us to come get my son's glasses, and when we arrived they lost the frames. They promised us free sunglasses because of all this headache and reordered the frames for a THIRD TIME. They contacted us again and we went to pick up the frames which... read more
Business response:
We sent you a private message so we can learn more about your experience, Cheyenne. Thank you.
Ordered my glasses in the store, was told they would be mailed to my home. two weeks went by never received them. I called the office was put on hold for 5 minutes, had to call back they told me my glasses were in the office!! I was furious, they specifically told me they would be mailed out. I picked them up and even on the paperwork it stated to mail them to me? Not very good customer service.
Business response:
Hello Liddy, we are sorry to hear you have experienced this oversight and inconvenience. We have sent your a private message so we can have our patient relations team contact you regarding your experience. We hope to hear from you soon. Thanks!
Ordered my glasses in the store, was told they would be mailed to my home. two weeks went by never received them. I called the office was put on hold for 5 minutes, had to call back they told me my glasses were in the office!! I was furious, they specifically told me they would be mailed out. I picked them up and even on the paperwork it stated to mail them to me? Not very good customer service.
Business response:
Hello Liddy, we are sorry to hear you have experienced this oversight and inconvenience. We have sent your a private message so we can have our patient relations team contact you regarding your experience. We hope to hear from you soon. Thanks!
RecommendedDr Patel is brilliant. Look no further.
I’m really disappointed. I’ve been using the same location since before it became myeyedr. This year, I get a phone call at 4:45 pm the night before my 8 am appointment to reschedule due to a conflict. So I went to a different place for my exam because I took the day off work foe the appointment they cancelled last minute. So I figured I’d give them another chance and was let down yet again. I had to order frames elsewhere since the transition over no longer includes a partnership with the frames I’ve gotten for the last 3 y... read more
Business response:
Hi, Emily. We're sorry to hear about this experience and sent you a private message so we can learn more and have our team follow-up with you directly about this. Thank you for bringing this to our attention.
Make sure employees know what’s possible in regards to frames. I literally had to argue to the one helping me to look into a different color options than what was on display.
Business response:
Thank you for your feedback Mike. This is not the norm for our office and we apologize your last experience with us did not exceed your expectations. If you'd like to discuss this in more detail, please call the Practice Manager, Linda (603) 296-0235 x 502.
Excellent customer service. Love Dr. Valella and staff! Very thorough too!
Come see me for your eye wear needs!
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 4.2 star rating with 256 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com