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Municipal Services Bureau
- Financial Services
- Austin, TX
About this business
Municipal Services Bureau, founded in 1991, offers outsourced collections, payment processing and call center services to governmental entities. Its areas of expertise include electronic transfer of accounts, credit bureau reporting, client reports and billing, payment processing capabilities and voice over Internet protocol solutions. The services offered by the agency include acquiring, verifying and loading account submissions, providing debtor service support and advising and documenting debtor disputes. It also performs... read more
Location details
8325 Tuscany Way, #4, Austin, TX, 78754, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
These people are immoral criminals – Everyone who works for this company should be arrested and put in prison for life. I don’t even live in Texas, never been there, yet they have been harassing me and my family for over a year. Call 5 days a week day and night looking for someone I’ve never heard of. Im on the do not call list, etc, all to no avail. Someone needs to make these people pay.
Rip-off – Like many of you, I kept getting bills for toll road charges. I wasn't really keeping track of what I paid, and when I finally realized that I had actually paid some bills on the 1st notice, and then paid them again on the 2nd notice (complete with the outrageous $15 non-payment fee), I contacted them to try to get everything straightened out. I have e-mailed, faxed, called, written letters, etc. I have sent detailed bank records of all bills sent and payments made. When I went back and checked everything I had fro... read more
Incompetent – I have been working with them for over 10 days. I asked them to prove to me that they sent me a statement. Funny I received the statement with the 15$ late fee for 2$ in tolls but did not receive the original invoice. They were unable to prove this to me and finally waved the late fees after calling them 5 different times about a total of 3 hours holding on the phone. I still have to pay the 1$ admin fee due to the fact my toll tag that is supposed to work everywhere didn’t work at this location.
Horrible, incompetent company – MSB charges 30% on top of collecting toll fees, it's completely ridiculous. For traveling 2 exits I was billed for $3.40 ($1.00 for an "administrative fee"). I paid the toll, my bank shows them posting it at the end of June. I get a letter today saying they never got the money and now I owe them $20.00 or they're going to prosecute me (yeah right). Now I'm going to have to waste a greater part of my morning arguing with this sorry, gov't hand-out, sweet-heart contract of a company over $3 buck... read more
It has pretty lights.. – This place is pretty. It has pretty lights. Sometimes the voices in my head tell me to sing a little song about it..and then I just go back to sleep.
Don't be taken in! – Don't be taken in by their "surcharges" on court warrants. Settle directly with the court and don't give these people a dime. It is sad that the DPS and other Texas courts (as well as Miami Dade) have no clue on how they run the business. This company needs to go away. It was a sad chapter of my life.being a part of it.
Municipal Services Bureau has terrible customer service and are NOT to be trusted. Beware of them. – I received a bill from them for $1.60 for a "toll violation". I have a txtag account, and they take all my tolls out of it, so I called them to say this. I held for 6 minutes before someone finally answered, then a woman named Jennifer picked up. I tried to explain that I had a txtag and they should just take it out of that, but she cut me off and would not listen. Then, I asked for a supervisor and she said "What is your que... read more
Former employee – Well i worked for municipal services bureau witch is affiliated with Gila corp. Well I worked the courts collections for about 9 months. Was one of the top performers the entire time i was there doubleing my budget. There were about 4 of us that were persistant on hitting budget. I was fired for processing a credit card payment costing the company $800. It was my final warning. Well I just found out that because they were going to have to file so many people over the final warning come july 1st all warnings... read more
NOT Reputable!!! – I'm not sure how reputable or reliable this site is. I don't trust it, I can't find any information on it and the people that work there won't freely give any information. They contacted my husband, told him he had two warrants and that he had to pay 800 dollars or be arrested and threatened him on various occasions. Very rude! Unfortunately we sent them a 300 dollar payement and NEVER recieved a receipt. When we called them and asked for a reciept they said we couldn't have one until the whole amount was ... read more
Frequently asked questions about Municipal Services Bureau
How is Municipal Services Bureau rated?
Municipal Services Bureau has a 1.4 star rating with 227 reviews.
When is Municipal Services Bureau open?
Municipal Services Bureau is open now. It will close at 9:00 p.m.
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