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Municipal Services Bureau
- Financial Services
- Austin, TX
About this business
Municipal Services Bureau, founded in 1991, offers outsourced collections, payment processing and call center services to governmental entities. Its areas of expertise include electronic transfer of accounts, credit bureau reporting, client reports and billing, payment processing capabilities and voice over Internet protocol solutions. The services offered by the agency include acquiring, verifying and loading account submissions, providing debtor service support and advising and documenting debtor disputes. It also performs... read more
Location details
8325 Tuscany Way, #4, Austin, TX, 78754, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
INCOMPETENT IDIOTS – WRITTEN TESTIMONY SUBMITTED BY ANA Y
WORST PEOPLE TO DEAL WITH – Totally doesn't even deserve the one star. WHYYYYY would TX let these people run anything? There systems are not effcient. They are rude, and literally feel entitled to way too much. First off we have always had a tx tag, never had issues on both my husband and my own cars. My husband and I don't travel far north very often, but he found himself up there for work. He exited and it was a .60 cent charge. We did not see it on our bill or get it debited out so we call TX tag and they say there is not... read more
i had a vehicle stolen in 2007. i reported the car stolen 3 different times, cause the cops can't seem to find my reports. my car was seen on the toll road at least 27 times during the time period. i have over $1500 in outstanding toll tickets. they want a police report, but the cops can't find one, so i can't give them one. then my car was finally in an accident at the end of 2008, i got the tickets mailed to me for no tags,no inspection sticker, no proof of drivers license,no insurance. well since i didn't live at the addr... read more
Can't believe Texas Government contracts these people! – This is the most rediculous company I have ever dealt with. I had a $1.60 toll that I am being charged $60 worth of late fees over (when I have a toll tag)! Going straight to the BBB about this group. If you get billed by them - FIGHT IT!
OMG – REALLY? I have a 3.00 toll fee charge from 1 day on the toll...I call TexTag about the bill and they say I owe them nothing and everything on my account is fine and up to date....They auto draft me by the way. I call this MSB BS who I have never heard of and just want to pay the 3.00 dollars and be done with it....No, you owe 60 in fees because we sent you a warning? What? But I pay Tex Tag every month? Who are you and why am I paying you? Anyways, they will not waive the 2000 % fee that I owe...I have perfect credit t... read more
Most Inept Organization EVER!! – Someone should inform the state of Texas about the deplorable business practices of this place. I have provided them with every piece of information that they have ever requested for the toll tags associated with my car and my daughters. Neither car has ever been without a TxTAG. In fact since it's inception our billing has been automatically debited from my checking. Not once have I ever had any issues with TxTag and yet these people continue to make these annoying phone calls. I believe a c... read more
Deplorable Business Practices – If a no-star review was available, I'd give it. The way these people do business is criminal. I paid a bill online, and thought that was that. Then, I continued to get bills for the one "toll violation" and I thought it was just a mistake on their part, that they had sent the bills before the payment had processed or something. So, I tried to log on using the Reference Number (they use one number for one violation), and it said I had no existing bills for that number. So, I went about my busin... read more
People Please – These guys are tricky. I actually did live in Austin once, but I know I do not owe the Austin Municipal Court any money. Even if I did, they would NOT use a collection agency. The court can and will file a warrant if you owe them money. They are the government- they collect their own debts. Anyways, just send any debt collector the following letter, replacing applicable info, of course. Use the law. [your name & address] //Space// Municipal Services Bureau 6505 Airport Boulevard Suite 100 Austin, Texas 78752/... read more
Hey former employee fhuck you – You deserve to rot in hell for what you did at MSB
Frequently asked questions about Municipal Services Bureau
How is Municipal Services Bureau rated?
Municipal Services Bureau has a 1.4 star rating with 227 reviews.
When is Municipal Services Bureau open?
Municipal Services Bureau is open now. It will close at 9:00 p.m.
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