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Muller's Woodfield Acura
- Car Dealers
- Hoffman Estates, IL
About this business
Location details
1149 West Golf Road, Hoffman Estates, IL, 60169, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Everyone in the company, Elite Acura, was professional and courtesy. Some stand out were, Kevin, my service advisor was excellent. Even when the department was short handed and busy, he demonstrated patience and accuracy. Scott, the agent who sold me the MDX, 18 months ago, recognized me and found time to talk to me, and ask how the car experience was, and even offered my wife and I pizza. He over heard she reporting she was a bit hungry. Another gentleman, possibly another service tech/ advisor came to say hello, because he... read more
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elite Acura! We are always more than happy to assist you if anything else comes up. Take care!
Acura Columbus went above and beyond to help us get exactly what we wanted—truly exceptional service!
Shoutout to Mike at Acura Columbus—he wasn’t part of the sales process, but after I bought my car, he took time out of his day to help me with a small issue I had with a sticker. He grabbed some tools and took care of it right away, all with a smile. That’s truly exceptional service and really left a great impression!
Always friendly and clean. Service is always reasonably priced as well as time in the shop.
Business response:
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Everyone was super friendly and helpful. They showed me around to make my next visit easy.
Pete was knowledgeable and friendly. I felt very comfortable with the work that was done and the cost. Pricing was known upfront and Pete was honest about services that needed immediate attention vs what could wait. I will absolutely be bringing my RDX back to Elite for service in the future.
Business response:
Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Steve was great. No pressure answered all my questions. Extremely professional and personable to work with.
Had another excellent customer experience with my Service Manager, JT. He’s the best! Friendly, knowledgeable, professional, helpful guy. I truly appreciate all his hard work!
Business response:
Thank you so much for the kind words! We’re thrilled to hear that you had such a positive experience. He truly is a valuable part of our team, and we’ll be sure to pass along your appreciation for his hard work!
They do good work on the car, and communication is excellent. The service department is very professional. The only complaint I have is they charge a 3% premium if you pay via credit card, which I feel is unbecoming of a high end car dealer.
Business response:
Thank you for your feedback, Jon. We're glad to hear you were happy with the quality of work and our team's communication and professionalism. We understand your concern about the credit card fee and will be sure to share it with management for review.
Frequently asked questions about Muller's Woodfield Acura
How is Muller's Woodfield Acura rated?
Muller's Woodfield Acura has a 4.7 star rating with 3,202 reviews.
When is Muller's Woodfield Acura open?
Muller's Woodfield Acura is open now. It will close at 8:00 p.m.
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