Mountain America Credit Union

William B 

on BBB

4 years ago

I cannot get over how friendly, helpful and courteous every employee is. Whether it’s on the phone or in person. This really is the best Credit Union/bank I have been with. They’ve gone above and beyond to finance my car, dirtbike, and personal loan. Allowing me to be debt free. Some of the lowest interest rates I have ever seen. Glad to be a part of them. 

Jerry B 

on BBB

4 years ago

I recently had a very negative transaction with mobile deposits and the overall CUSTOMER SERVICE SOLUTIONS at Mountain America. The image I see in the app is NO WHERE NEAR the POOR QUALITY of the transcript that is sent to the banking institutions for acceptance. Your current REMEDY for a bad transcript falls back to your CUSTOMER. I haven't yet received any notification either by mail or email that these two checks were rejected. Further, when speaking to customer service about these issues they very courteously tell me tha... read more

James R. 

on BBB

4 years ago

Mountain America CU deducted $5.00 dollar fee to replace my Visa Card after it was compromised. They squeeze as much as they can from existing customers. But they offer all kinds of incentives to get your business then they nail you. This is how they treat senior customers. Think twice before you open your account. 

Sarah A 

on BBB

4 years ago

I have been a member with Mountain America for several years. I have personal accounts, business accounts, loans, and credit cards with them. In addition, I have a money market account that consistently holds a large sum of money. I always have more than enough funds in my accounts to cover the costs of my loan payments, however, I don't always remember to transfer the funds. MACU has a collection system in place that will debit your checking/savings account for the amount of your loan payments if you are nearing 30 days pas... read more

Brian H 

on BBB

4 years ago

MACU refuses to work with customers. It's their way or the highway. If you ever, hopefully not but life happens, have an issue with owing them anything, they will refuse to work with you and demand payment in full. They will refuse any payment options. I owed them $1000 dollars and was transitioning jobs. I tried multiple times to set up payment arrangements. They refused every time. Had to be payment in full. They refused to let me break the $1000 in to any number of payments. Mind you, I wasn't trying to settle, I was tryi... read more

Britney B 

on BBB

4 years ago

Do not consider opening an account with this credit Union. They can care less about the customers and no one will help you on your time of need. They lie. Two people they need to fire is Amy T*****, who’s lack of writing skills cost me my car and her manager Cora who seems to take complaints personally by chastising others who cannot make payments. Both are severely incompetent and rude. It’s no wonder they work at this bank. I’m not surprised when employees who are cut from the same cloth and the same mentality work at this... read more

Justin C 

on BBB

4 years ago

Horrible Customer Service. When you call to get help the people answering the phones never know anything more than the automated system. They place you on hold for every question so they can call someone else for help. I have been waiting to deposit a check for 3 days. I am going back to ***. I'm glad I never closed my accounts with them. 

Les T 

on BBB

4 years ago

I JUST SPOKE TO STEVE AT AWS AND HE STATED THAT HE HAS SENT SEVERAL CUSTOMERS TO MACU THAT WERE APPROVED FOR PONTOON BOATS WITH OUT A TRAILER. BEING THAT I WAS APPROVED AND THIS CAME UP AFTER THE FACT I CANNOT HELP BUT TO THINK THAT THIS IS NOT INCOMPETENCE BUT THAT WE WERE FLAGGED FOR OTHER REASONS. STEVE CLEARLY STATED THERE IS A PROCESS, UCC1 FORM, THAT IS DONE WHEN NO TRAILER IS INVOLVED IN THE PURCHASE. UNLESS YOU HAVE REASON WHY OTHERS WERE APPROVED AND WE WERE NOT I WILL PURSUE THIS AS SYSTEMATIC RACIAL DISCRIMINATION... read more

Rachel P 

on BBB

4 years ago

I took out a loan with MACU for a car I was leasing so that I could sell the car more easily. I was told that the loan amount would be $xxxxx and was given a call 3 weeks later saying that $2300 needed to be added to the loan amount. No options were given rather than “add it spread out throughout the loan or add it to the end” which makes no sense. How was I supposed to say no or yes to something that wasn’t clearly explained to me could potentially happen when purchasing this car? Shady tactics. It seems that the bank gave ... read more