Mountain America Credit Union

Gary S 

on BBB

a year ago

There was a ****** and a ****** charge on my account I do not ever spend that kind of money on my debit card only on bill pay they said it was *************************** that has been commenting on it I told them that it is not me my name is ********** told them that my son that just got I. Prison has done things in my name and ****** name and my son ************************* was just put in prison for those things then they said I can not use a debit card I only use it for small things like my medicine I can not go to the ... read more

karlena s 

on BBB

a year ago

There was a 0 balance in my checking account. Found out that my account was over $2000 Negative. Reported fraud on my account because my account was negative over $2000. I got paid and it covered the amount with another remaining negative balance of $400 plus dollars and they are wanting me to continue to pay that. I reported the fraud to the police department too. A Single mom here running around how to pay rent, groceries nd utilities because of this Fraudulent activity on my account. They wont reimburse me for what was lo... read more

Kenneth W 

on BBB

a year ago

HORRIBLE CUSTOMER SERVICE FULL OF LIARS AND INCOMPETENCE! THEY LET FRAUDSTERS DO WHATEVER AND DISRESPECT THE ACTUAL MEMBERS AND CLIENTS THAT WANT TO DO THE RIGHT THING 

Sam P 

on BBB

a year ago

I have had nothing but problems with MACU. Most recently, they have effectively frozen me out of my bank account for 10 days. They failed to send me a new debit card before mine expired, which every other bank Ive used has done, and now it will take 10 days to send me a new one. Meaning I have no access to any funds for 10 days. The branch tellers are quite literally impossible to get ahold of, and the off site people have no access to any information. The off site rep put me on hold and called 5 different branches to see if... read more

George T 

on BBB

a year ago

Very nice people, but highly incompetent. Managed to overcharge me interest on a loan that was started almost 3 months ago. I spotted the mistake (not sure why the bank auditors didn't) and once I contacted them they stated that they would follow up and fix. The interest credited back was not from the day they first dropped the ball, but from their "closing date" which was several weeks after their first botched closing. Difference is less than $60---but it's the principal. They spend more than that to obtain a customer and ... read more

Avital Y 

on BBB

a year ago

The worst credit union I ever dealt with- we got the loan right away through the dealer. Its the customer Reps. we had all the issues with and how its handled. In a process of moving our loan to another credit union. VERY DISAPPOINTED! 

Brad P 

on BBB

a year ago

Absolutely awful experience. *************************** won't return phone calls or emails. I can't get anyone to call me back. They are more than happy to send idiotic teaser email about refinancing but when I call or email to ask questions they WILL NOT return any messages.STAY AWAY from this lender 

Kimberly A 

on BBB

a year ago

I got 3 incompetent employees on the phone one after another and they were extremely rude and would interrupt me everytime I try to complain and I just couldn't get through to them. Youv got 3 incompetent employees on the phone who have absolutely no idea what thier doing or about the kind of business they even work for. I had a death in the family and they refused to work with me or defer my payments for a couple of months which they did long ago and now they are saying because it's a credit card but with a credit union it'... read more

Leonardo J 

on BBB

a year ago

Buyer remorse. Caveat Emptor. Would not recommend this bank to anyone.