Mountain America Credit Union

Terry L 

on BBB

a year ago

Opened checking, savings and CC balance transfer with the "team" in ***************, CC balance transfer pending for almost a month, was never completed. ********/Manager closed her door, ****'s math is at minimum poor, I had to correct him to prevent him from overcharging me to pay off CC balance, closed all accounts, use **************** CU! 

Parthasarathy I 

on BBB

a year ago

I am long time member, the best service ,same time need to change customer comfort zone ,I recommend many people friends and ,family ,i am in ** ,no branches here , but I managed with other affiliate co op branches ,recently macu stepped out ,caused lots of problems, I recommended people also in trouble ,macu also non profit organization, as a member not informed us, recently chase wrongly try to pull out money 2 times ,I paid already 17 th , through american heritage credit union ,I have auto pay 20 ,I cant add money in my ... read more

Adam W 

on BBB

2 years ago

Never heard of this bank, I live in MA. I found them recommended on a boating page, and they did come in 6% lower than the ************ so I financed my boat from them. That went well, during the process they offered to refi my truck for a decent rate, which we did. Then started getting threatening phone calls looking for the title. If I had the title, why would I need a loan? This took several months to rectify. Now I just traded that truck in, which pays off the loan. In MA, your GAP insurance automatically refunds to you ... read more

Mason B 

on BBB

2 years ago

Never given a review on BBB before. Mountain America was so bad I have to say something. WORST EXPERIENCE I HAVE EVER HAD WITH A BANK. Took multiple attempts over 3 months to purchase a vehicle with MACU financing. And I still dont have the title to get my plates and registration done. The level of disappointment is shocking. 

Doug D 

on BBB

2 years ago

I purchased a truck in January my first payment was not due till march 15th I tried to pay **** in January and asked for it to all go to principal they charged me $250.00 in interest. without asking me. i called the branch on **** so. The loan officer told me nope can't do it. so I went to the branch manager and was told he would put in the request for the reimbursement. after 3 weeks I call and asked for an update and was told it was denied, but he would follow up the next day and let me know why, he never did. I called the... read more

Jeremy C 

on BBB

2 years ago

They will lock you out of your account if you have a single loan sent to collections so you can't use the app to pay your other loan. You have to go in or call them directly and calling them is a absolute joke. You leave a voice-mail on a Sunday and they call you at 7am. Some of us aren't up yet. Then you try to call back several times and goes to voice-mail. I and so glad I don't bank with then. They may have my loans for now but when I get in a better financial situation I'm taking my loans and going somewhere else 

Sasha G 

on BBB

2 years ago

they used to be great, but now they are incompetent and difficult ultimately to deal with. if you don't like one reps answer, call back! and keep trying til you get one you like since they will all be different! Not that it will do you any good, they will do whatever they want regardless of what they tell you. And nothing in their policies you agree to in writing is how they handle situations. Worst bank ever and I can't wait to be rid of them. 

Gary F. 

on BBB

2 years ago

I applied for an auto loan after 3 years of rebuilding my credit. I put **** down for a loan ammount of *****. I net (after taxes) 98k a year and have 0 loans. They gave me a few points I needed to reach and I spent 5 1/2 hours of my time trying to meet their expectations so I didn't pull my credit somewhere else for the loan. ****, at the end of meeting their requirements I was denied anyways. If you are spending time in your life to do the right thing and someone treats you that way it should be criminal. I shouldn't have ... read more

Angela D 

on BBB

2 years ago

We've had fraud on our account twice in 5 months as well as having my husbands identity stolen when they were hacked. Every person we speak to tells us something different. No one will return phone calls. People at the branches say you have to speak to corporate. Corporate doesn't respond. We thought we were getting somewhere finally, but she ended up ghosting us too. I would not bank here if it was the last place on Earth to bank with. They don't care. They do nothing to help. If we ever recover and can actually open a new ... read more