Mountain America Credit Union

Marie C 

on BBB

2 years ago

Terribly run. I spent hours filling out a loan application, answering follow-up emails, signing documents, clarifying, before they finally told me they don't do HELOC's on investment properties. Why not tell me that in the very beginning?!? Shady and dishonest. 

Jennifer S 

on BBB

2 years ago

I was trying to get out a loan for some dental work and at the beginning they tried saying I was denied for something and when asking for a manager they refused to give me a manager and than came back saying I was denied for another reason I will be finding a new bank and I would not suggest going through them I have had them for years and never had problems ***** now I would not suggest anyone going through them 

Sharon V 

on BBB

2 years ago

My husband had a truck financed through this credit union. He passed away. According to the **** I needed a lien release in order change the title into my name. I called the credit union and they told me I needed "a death certificate, non-probate affidavit, AND a bill of sale". They refused to help me with any alternatives, because I cannot sell a vehicle that is not in my name. THAT IS FRAUD.I called them multiple times, and got very little help. They even gave me a hard time about getting the final payoff amount-they kept ... read more

Elijah A. 

on BBB

2 years ago

I dropped off a substantial amount of money at the **** and the *** simply declined my transaction but took my money. I went into the local branch and told them about the issue, they told me that their *** wasnt working (no sign or message). From there they said they sent an disputed charge and I should have my money back in 7 days, this took a bit but I was trying to be patient and understanding despite how frustrating the situation was.The next few days I get an overdraft fee as this money wouldve kept me out of the negati... read more

Graham R 

on BBB

2 years ago

I will never do business with these rude folks again and I will dissuade any other person form doing business with them.We had a loan for a camp trailer through them. Right off the bat they messed up our mailing address. Then when we did not see any paperwork from them, in only a couple week period, they start dinging us with a late fee. Pretty hard to pay a loan when we don't have the materials to pay it. Very rude when we reached out to them. We set up auto pay after that. Somehow, again we get late fees, as they were not ... read more

RA L 

on BBB

2 years ago

The customer service has been terrible. This ********************************************* has been fraudulently taking money out of my father's account for over a year. I've been trying to get them to fix it and they won't. I finally reached someone who was willing to actually listen to me and who let me explain the entire situation. He said he understood, could see that the credit union was at fault, and would get it taken care of. He gave me a number I could use to text him if the issue wasn't resolved. When the next stat... read more

Missy & Harold H 

on BBB

2 years ago

We recently tried to do a HELOC through our credit union ( soon to be former) the credit was good, we have over ******* in equity. We were only asking for ******* cash out. We had everything in place, sent everything paper request she asked for promptly and was waiting. We sent her emails, texts, phone calls with no response. Meanwhile We were getting appraisals on new roof etc. that we intended on replacing. We Finally went to the bank and asked a loan officer there. He looked it up and said she requested denial. Nobody had... read more

C M W 

on BBB

2 years ago

My brother, who suffers from mental illness, living 90% of the time in his car with his dog, had an RV loan with this credit union. He had to do a voluntary surrender on the loan and was working with their collections department, as they released the title in error when they should not have. My brother needed to get a release signed and sent back to them ASAP. He went out of his way to keep them informed on changes in his life. Now they are reporting the account with all kinds of errors on his credit report, keeping him from... read more

Ernesto R 

on BBB

3 years ago

Unprofessional, underwriters probably working from home. I told her that US Bank had a HELOC ready for us a lot faster. Mountain America underwriter said thats fine if you want to go with them. When she noticed I was bothered she offered to keep my loan open. The next day I responded that I would like that and that I was sorry for being bothered because I didnt know the turn around time was 3-6 weeks!. A week later I get an email saying she closed it anyway. That was not cool at all. If she could take 1-2 days to respond why... read more