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Mountain Alarm
- Security Systems
- Billings, MT
About this business
A Pye-Barker Fire & Safety Company, Mountain Alarm is the preferred provider of alarm monitoring, installation, maintenance services, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems in the region.
Location details
3477 Mountain Pass Rd, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Prompt courteous service. Helped me quickly resolve my issue and suggested future alternative equipment and service that matched my current and future security needs. A great help and thanks.
Business response:
Thank you for letting us know of your experience with Link Interactive. We appreciate your business and will always try and do our best to serve you in a professional and caring manner.
RecommendedGreat response time when alarm went off and we were out of town!
I love this company. I have two alarm systems with them. They’ve been wonderful in literally every interaction.
Business response:
Thank you for taking the time to send such a nice review for our company. We really appreciate it and your business! We will continue to do our very best to serve you in a professional and caring manner.
They will make you sign a long term contract and then half way through raise the price of the monthly service . Not the right way to do business. Do yourself a favor and go with someone else.
Business response:
Thank you for contacting us with your concerns regarding our company. We appreciate your quick response to our Operations Manager after she reached out to you today concerning the issue and for giving us an opportunity to make things right. We sincerely value your business and your feedback. We’re grateful you’ve decided to continue your service with Link Interactive.
I called on weekends due to my panel alarming. Link Interactive has no 24/7 IT available. I spoke with on-call IT who only offered quick fix solutions. On-call IT told me that he’d call me on Monday when he’s working but I didn’t get a call back. My problem persisted so I called yesterday Tuesday. The IT person didn’t have any clue what my problem was. No communication between ITs on my issue. I was on hold for a very long time. Finally, I got hold of someone. After explaining my problem, IT supposedly fixed it. After 15 min... read more
Business response:
We apologize that you had an unsatisfactory experience with our technical support department. We do our best to effectively communicate amongst our teams in order to quickly and effectively resolve any issues our customers might encounter. We regret that our follow-up wasn’t up to the standards we set for outstanding customer service. We hope you’ll give us a second chance to solve the issue you’re experiencing. Please know that we will use your feedback to continue to improve our processes. Thank you for taking the time to ... read more
Terrible Customer service, terrible service, these are NOT quality products. They sent me replacement sensors and screens that still did not work, and are refusing to give me a full refund. I tried to cancel and they are charging me over $450 to get out of my contract. Disappointed in the company on every angle, BUYER BEWARE.
Business response:
We went the extra mile to please this customer and we sincerely hope she is now satisfied with what we offered her.
They have excellent customer service. Very friendly and put customers needs and wallets ahead of themselves.
Business response:
Thank you for taking the time to send us a review. We are pleased you are happy with the service we have provided you. We will continue to do our very best to give you the type of service you deserve.
I've always been impressed with the customer service from Link Interactive. I've called in for system support or adding new devices to the alarm system or home automation and always get a friendly, supportive person willing to walk me through the process. Today was no different. Support rep, Connor Moore assisted me with onboarding my new garage door opener to the Alarm.com app so I can control everything by my phone. He took me step-by-step through the process until the app was fully functional and even labeled the app's ga... read more
Business response:
We sincerely appreciate the kind review. Giving our customers excellent customer service is very important to us and we will always do our best to give you the type of service you deserve.
Julie T*** (Customer Care Specialist) was expedient, thorough and personable. My issue was resolved within moments and I even received a follow-up to make sure everything was good.
Business response:
We are very pleased you had a good experience with our company. We do our best to give our customers the kind of service they deserve. Thank you for taking the time to send us a review & thank you very much for your business.
Frequently asked questions about Mountain Alarm
How is Mountain Alarm rated?
Mountain Alarm has a 4.5 star rating with 356 reviews.
When is Mountain Alarm open?
Mountain Alarm is closed now. It will open tomorrow at 8:00 a.m.
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