This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Mortgage Solutions Financial Klamath Falls
- Finance
- Klamath Falls, OR
About this business
Specialties: Mortgage Solutions Financial offers a comprehensive range of services to help individuals and families procure new homes, refinance their existing mortgages and reduce their monthly payments. We are in your neighborhood, with professional staff that live where you do and who are committed to understanding your needs. With options for direct lending and seven-days-a-week availability, there is no time like now to contact us. Whenever you are ready, Let's talk, and find a loan program that's just right for you.
Location details
409 Pine St Ste 310, Klamath Falls, OR, 97601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Being a first time home buyer with credit issue I was not only surprised but overjoyed when I got the call with a pre-approval and that I could start home shopping.. I told my kids my Mother my friends I even cried I couldn't believe it was actually happening. Then the process started I had no clue what I was doing what questions to ask no clue what I was signing etc. Next thing I know I was under contract for a home the process was a nightmare I was left in the dark about everything sign this send this in why is this deposi... read more
Business response:
To Whom It May ******** Mortgage Solutions Financial (MSF) is in receipt of the complaint filed by *************************** (the Applicant). The Applicant states that *********************** (the Loan Officer) was not informative. The Applicant stated he felt left in the dark regarding the paperwork he was signing and the loan process as a whole. Thank you for bringing this to our attention. MSF regrets the Applicants dissatisfaction with the Loan Officers communication. As a prospective first-time homeowner, MSF recogniz... read more
I am a first time home buyer and I must say that I had no clue how things worked. But I can say that the lenders did work hard to find a way for me to get my home. I honestly thought that I was not going to be able to get a home loan, but they found every way possible to make it happen. My only critique would be to inform the borrower of every possible document needed at the beginning. Maybe a checklist, and a list of what is needed for closing along with what to expect at closing. That would be the one critique. Other than ... read more
Business response:
**************, we are very happy to hear about your outstanding experience. We appreciate your suggestion of a document checklist and a closing summary for buyers. Congratulations on your new home, and may you enjoy it for many years to come. Mortgage Solutions Financial
Worst company I have ever dealt with. Issues from start to finish (except that we still arent finished) with nobody offering to help. Was told whole loan process should take about 3 weeks. Im a little over 2 months and still havent closed and getting the run around. Loan officer got fired so now dealing with supervisor who is not any more help than the shady loan officer who was fired. Have emailed corporate with no response. Would not recommend to anybody!
Business response:
******************, thank you for bringing this to our attention. Our research team has confirmed your file was handled properly by our sales team, despite your original Loan Officers resignation. We apologize that your files timeframe did not meet your expectations; however, the time a loan takes to proceed through the necessary stages is based on many factors and not always within a lenders control. The file was ultimately declined because the appraisal evaluated the property as a working farm/ranch generating substantial ... read more
They took 2 mortgage payments from my checking account and left me and my family with nothing! Called back 5 times. On the 5th time spoke to someone who was a manager. Had to wait 5 days till they would send my funds back. told her it only takes 5 min to wire a transaction but she was no help.
Business response:
****************, thank you for bringing this to our attention. Our research team confirmed that your selected day for ACH payment is the 2nd, which in this instance was Saturday, April 2nd. Our business week is Monday-Friday, and we do not draft payments on non-business days. Upon noticing the payment was not made on ************ called and made a payment over the phone. Within a few days, both your scheduled ACH payment and your one-time over-the-phone payment were pulled from your account. MSF has refunded the second paym... read more
Entered into a Forbearance plan right after COVID started due to a layoff, there was no issue at this time. We attempted to EXIT the Forbearance plan after becoming gainfully employed again, and that is where the problems began.The first attempt, Mortgage Solutions reported that they sent the paperwork for Exiting Forbearance to our address. We never received any documentation. We attempted to follow up with phone calls on multiple occasions and were told that 'it's no worries, it should arrive soon' and 'no rush, just let u... read more
Business response:
********************, thank you for bringing this to our attention. Our research team confirmed that the information you were given was accurate, however, we regret any miscommunication that transpired during our conversations. We have heard your concerns and will use this information to improve our training and prevent interactions like this in the future. Wishing you the best, Mortgage Solutions Financial
Excellent service from beginning to end. My loan officer ********************* was the absolute best! ***** was always available for me, even on weekends. His team, ******* and ******* were on top of everything. I began this process with stress and apprehension, but ***** did everything but literally hold my hand. I started the process in mid September and closed on my new build today!!! Forever thankful, forever grateful and forever blessed!!!
Business response:
******, we are very happy to hear about your satisfactory experience with your loan officer. ************** has exemplified the values we try to uphold at Mortgage Solutions Financial.Congratulations on your new home, and may you enjoy it for many years to come.Mortgage Solutions Financial
Short story, I contacted this company, sent in all the documents they had asked for, never heard nothing and even after contacting them multiple times. The secretary before sending in my Documents would text me and answer my questions every times I would contact them, now she won’t respond it’s like the company doesn’t exist. Just a simple answer would have been sufficient. Now I can see why this company had so many complaints.
Business response:
**********************, thank you for bringing this to our attention. During the time you were in the application process, the branch you worked with was a new branch. Your complaint has allowed us to improve our training in the meantime. We regret we were not able to help you with a home loan. Wishing you the best, Mortgage Solutions Financial
My husband and I are selling our house in MS. One of the loan officers from Mortgage Solutions Financial from the Mount Juilet, TN branch reached out to us about buying our house. She had a list of requests before we went to closing, one of which was tearing down a greenhouse in the back yard. Which my husband did for her, and paid out of pocket for help, and a dumpster fee for a weekend. After this was done, we had a termite inspection done, and an appraisal, ( we paid for the termite inspection, she paid for the appraisal)... read more
Business response:
Thank you for bringing this to our attention. After a thorough review, Mortgage Solutions Financial ("MSF") responds as follows:-While it is true that *************** is a loan officer with MSF, ************ was not functioning as the loan officer in this transaction. She was the potential buyer. As an employee of MSF, her loan was originated and processed at MSF's Colorado Springs head office according to our standard employee loan procedures.-It is not illegal or unusual for an employee of a lender to get a loan from the l... read more
Horrible company because they get you approved and you jump through all the hoops and right before signing, you get denied. We should have never gotten approved in the first place, that's selling false hope.
Business response:
Thank you for bringing this to our attention. Mortgage Solutions Financial (MSF) has looked into this matter. You state in your complaint that you should have never been approved for your loan, as this gave you false hope. Although MSF worked diligently to approve your loan, in the end you did not qualify. According to your file, you are eligible to apply again in 2022, at which point MSF will be happy to assist.
Frequently asked questions about Mortgage Solutions Financial Klamath Falls
How is Mortgage Solutions Financial Klamath Falls rated?
Mortgage Solutions Financial Klamath Falls has a 3.3 star rating with 90 reviews.
When is Mortgage Solutions Financial Klamath Falls open?
Mortgage Solutions Financial Klamath Falls is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com