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Mortgage Solutions Financial Klamath Falls
- Finance
- Klamath Falls, OR
About this business
Specialties: Mortgage Solutions Financial offers a comprehensive range of services to help individuals and families procure new homes, refinance their existing mortgages and reduce their monthly payments. We are in your neighborhood, with professional staff that live where you do and who are committed to understanding your needs. With options for direct lending and seven-days-a-week availability, there is no time like now to contact us. Whenever you are ready, Let's talk, and find a loan program that's just right for you.
Location details
409 Pine St Ste 310, Klamath Falls, OR, 97601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't want to complain yet, I want to give MSF an opportunity to reach out to me and correct a mistake that they made that I'm going to be forced to live with. Why is it that the customer has to suffer for the mistakes of the employee and company. I did my part and now I'm expecting MSF to do theirs. It's been two days since I sent out an email and my representative has not responded yet, correction, he responded an hour later with an email that had nothing to do with my complaint. HORRIBLE CUSTOMER SERVICE AND LACK OF RES... read more
Business response:
May 5, 2023 Better Business Bureau Review Response Re: ************************* Review ID: ***** ******************,Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on May 3, 2023. In this review, you stated that you wanted to give MSF an opportunity to correct a mistake that was made on your loan. Additionally, you stated that it had been two days since you sent out an email to your representative and had not received a response to your inquiries. MSF performed a th... read more
Mortgage financial Solutions did a wonderful job getting my family approved and into our first Home the entire worked hard and assisted us in every step of the process. Thank you for helping make our dream home a reality
After contacting Mortgage Solutions to let them know I was in the process of applying with ********** Mortgage Relief Program, their response by multiple representatives was thats great news, they just have to contact **. Only after being approved by ********** Mortgage Relief Program was I informed by Mortgage Solutions that they do not participate in the program and therefore will not accept payment assistance on my behalf.
Business response:
April 6, 2023 Better Business Bureau Review Response Re: ************************** ******************,Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on March 29, 2023. In this review, you stated that you notified Mortgage Solutions Financial of your intent to apply for payment assistance through the ********** Mortgage Relief Program. You further stated that upon approval from ********** Mortgage Relief Program, you advised MSF of the approval to find out at that t... read more
I bought my house in Oct 2021 and refinanced in April 2022. The refinance was a nightmare, after sending the company all the information they needed they went silent, wouldn't return phone calls or emails. I was finally able to get a hold of someone and they requested all the information again. So again I sent the information. After about another week they requested the information again which I told them they can look through their emails and get the information just a simple search by my name to find it. The lady then told... read more
Business response:
April 7, 2023 Better Business Bureau Review Response Re: ***************************** ******************,Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on March 28, 2023. In this review you have stated you did a refinance loan with MSF which took two months to complete. You further stated that five months later you were being told that you did not have homeowners insurance. Additionally, you stated that your payment has increased $700 a month because of the insuran... read more
I was in the middle of a refinance on an investment property with Mortgage solutions financial. They told me they would match the other lender competing for my business. I decided to pursue the refinance with them as I have used this particular lender/sales manager before. Mortgage Solutions changed their mind and decided NOT to approve the lender credit that was promised to me!! I will NOT bring them my business or refer my clients to this company as I am a top producing real estate agent and real estate investor. This comp... read more
Business response:
March 24, 2023 Re: *************************** ****************,Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on March 17, 2023. In this review you have stated that the Loan Officer told you they would match the other lender competing for your business. You decided to pursue a refinance with MSF as you have used this particular lender/sales manager before. We regret that the end result did not meet your expectations. Thank you for bringing this to our attention. MS... read more
They messed up my escrow and then wouldn't help to resolve it. They admitted to being wrong instead of helping they quickly sold my mortgage after only a year of being with them. Very bad experience!
Business response:
************, Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on December 16, 2022. In this review, you stated that an issue with your escrow account occurred and that MSF was unhelpful in resolving it. You state that your loan was then sold. Thank you for bringing this to our attention. MSF regrets your dissatisfaction with the assistance you received regarding your escrow account. This feedback is appreciated. MSF would like to thank you for providing us with the o... read more
From the very start the team at Mortgage Solutions Financial were a blessing, ******************************* and his team were very warm and professional, it was my first time buying a home and first time using a VA loan, I had no idea of the amount of paperwork that would take or what to do, but the first day on the phone with them and I felt comfortable and at ease, I received a thorough explanation on how everything worked and how to proceed, and if any questions came up I received an answer the same day, I put **** as d... read more
Business response:
Thank you! We appreciate your feedback and hope that you are thoroughly enjoying your new home!
Submitted the requested information to start the process for a VA loan. Weeks go by and no contact from ********************* the assigned loan officer. Multiple emails and calls to see what else was needed with no response. After weeks I received an email stating more documents were needed and emailed to him. He stated in his email he was going to contact me that day and also send more documentation to continue the process. I collected yet more documents and emailed them directly to him. Now after more than an additional mo... read more
Business response:
********************, Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on October 28, 2022. In this review you have stated that the Loan Officer was not communicative. Thank you for bringing this to our attention. MSF regrets your dissatisfaction with the Loan Officers communication. This feedback will be utilized to improve employee training and prevent issues of this nature going forward. MSF regrets that we were unable to provide you with a home loan, but we hope y... read more
Mortgage Solutions Financial destroys families. *************************** and his team in *********** intensely promotes how his team can get a loan approved when he knows he can not. I was emailed by him stating my loan went to underwriting but another ** in the company from a different region stated he placed the loan on suspension. His team would tell me how hard they were working on it, and the ** stated nobody ever opened the file. Communication is the worst I have ever seen in any industry. They refuse to return phon... read more
Business response:
******************, Thank you for bringing this to our attention. MSF regrets your dissatisfaction with the Loan Officers communication. This feedback will be utilized to improve employee training and prevent issues of this nature going forward. MSF apologizes that we were unable to provide you with a home loan. We would like to thank you for providing us with the opportunity to work with you and encourage you to continue your efforts toward purchasing a home. We strive to exceed our customers expectations with every interac... read more
Frequently asked questions about Mortgage Solutions Financial Klamath Falls
How is Mortgage Solutions Financial Klamath Falls rated?
Mortgage Solutions Financial Klamath Falls has a 3.3 star rating with 90 reviews.
When is Mortgage Solutions Financial Klamath Falls open?
Mortgage Solutions Financial Klamath Falls is closed now. It will open tomorrow at 8:00 a.m.
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