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Mortgage Solutions Financial Klamath Falls
- Finance
- Klamath Falls, OR
About this business
Specialties: Mortgage Solutions Financial offers a comprehensive range of services to help individuals and families procure new homes, refinance their existing mortgages and reduce their monthly payments. We are in your neighborhood, with professional staff that live where you do and who are committed to understanding your needs. With options for direct lending and seven-days-a-week availability, there is no time like now to contact us. Whenever you are ready, Let's talk, and find a loan program that's just right for you.
Location details
409 Pine St Ste 310, Klamath Falls, OR, 97601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I were able to give zero stars I would. This was our first home buying experience. It was anything but exciting. My husband is a marine veteran and this was a VA loan. First off… I KNOW this company will only deflect blame on this review, but I’m really hoping they read this, admit their faults, learn from it, and do better in the future. My review will be much like the others before mine which is sad to say the least. Dave Harris is absolute garbage. In the two months we’ve had to deal with them Dave not once ever called... read more
Business response:
Thank you for bringing this to our attention. The frustrations you experienced as first-time home buyers are not unique, but it is always the goal of Mortgage Solutions Financial ("MSF") to make even first-time home buying a stress-free experience. We regret this was not the case for you. The branch and the staff with whom you worked (except for ***********************) were new to MSF at that time, and they have been given additional training in the meantime. We note in your file that ***** waived fees for you and requested... read more
I refinanced in October of 2020 with this company. Their representative that I was doing my refinance with was great and super helpful! I was very excited when he said we had November and December 2020 of not having to pay the mortgage (the kiddo got a PS5! he was thrilled and so were we). Somewhere, communications got crossed and I received a call in January saying I had missed December's payment. I responded that the company had given us Nov and Dec off as part of the refinancing, which I had confirmed via email with their... read more
Business response:
Dear Ericka, we appreciate your feedback and congratulations on your new home. Unfortunately, your experience should be directed towards the company that offered you your home loan in the first place, Allied First Bank. We are your loan provider, but not your broker. There must have been some miscommunication on their part regarding payments. We strongly suggest calling your broker to help sort this out. We are ready to help as best we can once we receive further information from your broker on your file. Thank you, Ericka!
I completed a refinance on my home and when it was time for the appraisal, there was inclement weather and it had to be rescheduled, and during the time the rate lock in period had expired. My loan Officer Lisa Booker went above and beyond to lock in my rate so that I did not have to pay enormous point fees. This to me is a fine example of customer service that truly benefitted me, the customer, in the end. Her service should be duly noted for her exemplary efforts.
Business response:
Ms. Baker, Mortgage Solutions of Colorado, LLC thanks you for sharing your thoughts about your loan officer. We are very proud of the excellent job she does. Thank you for giving us all the opportunity to take care of your mortgage needs.
So I called them last November ish to get some information about the VA home loan they offered. Got some good information. More than I had from other mortgage companies. So I called back up in January to get the ball rolling. It started out ok. I’ll admit I had issues getting Kori the documents. Between my email putting her emails in the spam and being busy learning my new job and school. The problems started coming around when she got snippy with me about not getting the documents to her. And that was the issue with my emai... read more
Business response:
Thank you for bringing this to our attention. Mortgage Solutions Financial (“MSF”) is sorry to hear about your experience, and we have referred this matter to one of our best managers for her personal attention. Rest assured that MFS will be giving your loan application our “above and beyond” customer service. The issues you brought to our attention will be addressed in training. Thank you for the opportunity to continue serving you.
Deplorable service in their home office and customer service department. I set up my mortgage payments to come out automatically. We are first time home buyers and we didn't want to miss any payments. Our first payment was set to come out on October 1, 2020. It didn't, so I logged into the online portal and manually made the payment and received a confirmation email. It never processed out of my bank. Same thing for November. It is now November 16th and I have called countless times only to have my calls placed on hold for u... read more
Business response:
It appears that on 9/18/20 the customer set up a one-time draft for 10/1/20 and ACH payments on the portal. ACH was to begin 11/1/20. On 10/6/20 the OTD payment she made for 10/1 came back as cannot locate. This could mean the bank account info was entered incorrectly because the bank couldn’t locate any account with that information. On 10/15/20 she resubmitted the payment, which matches her claim, however she used the same banking information so the payment came back returned cannot locate once again on 10/20/20. On 11/1/2... read more
This company is garbage I have giving them everything they asked for so I could close on time they didn't say anything and the last minute they want me to resend them and a bunch of silly non sense. I wished I went with a different company. The assistant Nicole ********is completely incompetent. Do yourself a favor go with a good company.
Business response:
Mortgage Solutions Financial ("MSF") would like to thank you first of all for trusting us with your mortgage needs. Thank you, also, for letting us know about your concerns. We are very sorry that the experience has been so frustrating. As you know, there were some twists and turns in your loan processing, which we cannot discuss here in this forum. Although our team of employees worked diligently to approve your loan, we were ultimately unable to approve your loan for you. We wish you well in the future.
Horrible company. Does not care about customers. I had a previous loan with this company in Colorado, had no issues so when moving out of state and buying a new house in Kansas, it was a no brainer to continue to use them. I was sooo wrong! I was pre approved, using my spouses VA Entitlement. Had the home inspection done and appraisal. Kept in touch with lender, and made sure we were on track. Kept telling me all was good. I closed on the Colorado home and the day after I followed up with lender, confirmed they received the ... read more
Business response:
Mortgage Solutions Financial (“MSF”) would like to thank you first of all for trusting us with your mortgage needs twice now. Thank you, also, for letting us know about your concerns. We are very sorry that the second experience has been so frustrating. As you know, there were some twists and turns in your loan processing, which we cannot discuss here in this forum. While your loan has closed in the meantime, we do apologize that there were delays that caused us to have to reschedule your closing. MSF wishes you all the best... read more
In the beginning I was very happy with my mortgage. However, after some years they suddenly decided to up my mortgage from $1148 to $1500 telling me my escrow was deficient. And it was, but after fixing it they decided to keep my paying way too much which included PMI which should have been cancelled years ago. I have a fixed rate so that is not the reason. They definitely do not care about me. They probably think I a pigeon they can just take advantage of. My credit union has been watching my back for 20 years. The companie... read more
Business response:
Mr. Hamilton, Thank you for bringing your concerns to our attention. Our research team did look into the reasons for your payment increasing effective 2020. Per the escrow analysis, there was an increase in both taxes and insurance, hence causing a shortage in the escrow account. While your taxes increased by less than $200, your insurance premium increased from $2,046.00 to $3,307.00. We do apologize if you felt that our communication was insufficient, and we do thank you for the opportunity to have served you. Mortgage Sol... read more
My husband and I decided to get a home built back in December 2019 as first time buyers. The scheduled time for the home to be completed was June 2020. Prior to the initial closing process, our loan/officer processor submitted our information to the underwriter of Mortgage Solutions of Colorado LLC, as a preliminary review. All was good. As time approached to us closing which started in April, we submitted all necessary documents the lender asked for in less than one business day. The turn around time for them to look at the... read more
Business response:
Mortgage Solutions of Colorado, LLC, dba Mortgage Solutions Financial (“MSF”), would like to thank you for bringing this to our attention. Our VP of Wholesale Lending has looked into your concerns, and has the following comments. While he was not happy to hear that our account executive (“AE”) was not as sympathetic as he could have been, your immediate contact should have been with ******** ******** *******. AEs at Mortgage Solutions Financial are not involved in the processing of the loans. You also stated that you were fr... read more
Frequently asked questions about Mortgage Solutions Financial Klamath Falls
How is Mortgage Solutions Financial Klamath Falls rated?
Mortgage Solutions Financial Klamath Falls has a 3.3 star rating with 90 reviews.
When is Mortgage Solutions Financial Klamath Falls open?
Mortgage Solutions Financial Klamath Falls is open now. It will close at 5:00 p.m.
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