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Mortgage Solutions Financial Klamath Falls
- Finance
- Klamath Falls, OR
About this business
Specialties: Mortgage Solutions Financial offers a comprehensive range of services to help individuals and families procure new homes, refinance their existing mortgages and reduce their monthly payments. We are in your neighborhood, with professional staff that live where you do and who are committed to understanding your needs. With options for direct lending and seven-days-a-week availability, there is no time like now to contact us. Whenever you are ready, Let's talk, and find a loan program that's just right for you.
Location details
409 Pine St Ste 310, Klamath Falls, OR, 97601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent service from beginning to end, My loan officer ******************* was Absolutely the best. *** Was available on the weekends and holidays, And his teammate Mrs ***** Was on top of everything, I'm Forever thankful, Forever graceful And forever bless.
Business response:
************, MSF is grateful to you for letting us know. ******************* does a fantastic job! Thank you for trusting us with your home loan.
Absolute, utter nightmare!! Moving to another state that should have taken 4 weeks and about $9,000 wound up costing us 12 weeks and over $25,000 with delay after delay after delay, lie after lie after lie! We traveled to the state we were going to move to the week of Veteran's Day, in Nov thinking we were going to sign and move into our new home. But, after such a huge hassle and having to switch lenders, we didn't get moved into our new home until the day before New Year's Eve. No one should have to deal with such horrid, ... read more
Business response:
**************, Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on August 18, 2022. In this review you have stated that your loan process with MSF was unsatisfactory and severely inconvenienced your family. Thank you for bringing this to our attention. MSF sincerely regrets your dissatisfaction with your loan process. Your loan team encountered some obstacles during the document collection phase of your loan file. MSF holds our Underwriters to high standards, so it i... read more
My complaint is with *************************** Mortgage Solutions Financial. My personal experience with Mortgage Solutions Financial in ****** has been horrible. The representative who was assigned to assist me was *************************** who is the Branch Manager for this office. I have been trying to refinance my home loan since 7/22/22. He has been noncommunicative regarding the process. My husband and I have left several voices message on both the office and cell phone. I have also emailed him and texted him to se... read more
Business response:
****************, Mortgage Solutions Financial (MSF) would like to thank you for bringing this to our attention. We regret your dissatisfaction with the Loan Officers communication. This feedback will be utilized to improve employee training and prevent issues of this nature going forward. We understand you have been in communications with your Loan Officer since posting this review, and plan to continue pursuing a mortgage loan at some point in the future. We wish you the best in this endeavor! MSF would like to thank you f... read more
I had a dying tree whos branches were coming apart and it put a huge hole in my roof. Excessive rain caused the ceiling to cave in. My hard wood floors and rear deck were also destroyed. I had a professional evaluate the tree and he stated that the next time it rained it would probably fall. This tree was well over 80ft tall and would easily rip my home in half if it fell. I explained to him that I was waiting on my insurance company send me a check and I couldnt pay him till then. Because of the emergency, he removed the tr... read more
Business response:
******************, Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on August 10, 2022. In this review, you have stated that you have experienced frustrations getting a lender endorsement on an insurance check. Thank you for bringing this to our attention. MSF sympathizes with your experience and wishes you the best in repairing your home. For further assistance, please contact the ************************ at ************** from 8 am to 9 pm ET, Monday through Friday... read more
Was given a good faith estimate of around $10,000 I assume that this is subject to. Change. Loan officer kept insisting that if I needed help with closing cost that I could use lender credit based off the estimate I told her I did not needed help and interest rates locked in. All of a sudden estimate jumps up $14000 and just says loan origination fee. And interest jump up with no explanation now 30 days out from closing knowing I cant come up with that kind of money stuck with needing assistance with closing cost and a high ... read more
Business response:
****************, Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on August 9, 2022. In this review, you have stated that the Loan Officer was not responsive to emails or phone calls. You also stated that the closing costs listed on your Loan Estimate (LE) had increased significantly between your initial LE delivered in May of 2022 and your current LE delivered in August of 2022. Thank you for bringing this to our attention. MSF regrets your dissatisfaction with the ... read more
Absolutely Horible ..... these guys are somthing else was suposed to close on our house monday they wanted an extension we got the info the needed imediatly was told maximum 48 hours they will be ready here we are today wendsday and they still havent done a Damm thing with the info we gave them Lost the house ... Seller pulled out since these guys dont have thier s*** together.... absolutely redicoules
Business response:
Mr. ****** Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on June 30, 2022. In this review, you have stated that the Loan Officer extended your closing date in order to collect documents, but was unresponsive once the documents were received. You also stated you lost the house that you intended to purchase because of this delay. Thank you for bringing this to our attention. MSF regrets your dissatisfaction with the Loan Officers communication. This feedback will be ... read more
I wouldnt let mortgage solutions financial help me buy a dog house. They are the worst. *************************** is a liar and never returns phone calls. After telling us that we were approved for a purchase and we were ready to move in she informs us that we were not getting the home Now my family and I are left homeless. Impossible to find a rental or another home. They are the worst
Business response:
************************,Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on June 21, 2022. In this review, you claimed ***************************** (the Loan Officer) was not communicative and misled you as to the approval status of your loan. Thank you for bringing this to our attention. MSF regrets your dissatisfaction with the Loan Officers communication. We understand there were some technical difficulties in which the wrong number may have been contacted for a ... read more
My husband is 100% disabled veteran. They told us to start looking for a home. We was so excited . We understand that we didn't qualify but the ******************* was so rude about telling us we didn't qualify. He told my husband he should've paid his bills but my husband was waiting on his rating from the va and we couldn't. So when he got his retro he paid off what he could. That was very unprofessional. My husband had 14 surgeries in 4 years. You would think he would have a little more compassion for our veterans. CALLA ... read more
Business response:
************,Mortgage Solutions Financial (MSF) is in receipt of the review you submitted to the Better Business Bureau on June 20, 2022. In this review you have stated that the Loan Officer was unprofessional and lacked compassion for your familys circumstances surrounding your loan not being approved. Thank you for bringing this to our attention. MSF regrets your dissatisfaction with the Loan Officers communication. This feedback will be utilized to improve employee training and prevent issues of this nature going forward.... read more
We got all way through our loan process. When we got our closing disclosure it said we did not have to come up with anything at closing. They turned around and told us we needed to come up with $2,400. They need to get their act together.
Business response:
To Whom It May ******** Mortgage Solutions Financial (MSF) is in receipt of the review *************************** (You) submitted on behalf of your husband, ******************************* (the Applicant). Unfortunately, we are not able to discuss the details of this file with anyone other than the Applicant. We are reaching out to ****** via mail and hope to resolve the issue in that way. We thank you for bringing this to our attention. At MSF, we strive to exceed our customers expectations with every interaction. We since... read more
Frequently asked questions about Mortgage Solutions Financial Klamath Falls
How is Mortgage Solutions Financial Klamath Falls rated?
Mortgage Solutions Financial Klamath Falls has a 3.3 star rating with 90 reviews.
When is Mortgage Solutions Financial Klamath Falls open?
Mortgage Solutions Financial Klamath Falls is closed now. It will open at 8:00 a.m.
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