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Morse Chevrolet, Inc.
- Car Dealers
- Overland Park, KS
About this business
Parts Dept
Location details
9201 Metcalf Ave, Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
When we started talking we were already $2K higher than what I expected, the posted price was $2K over the advertised internet price. The fine print also said that the internet price was not valid on cash offers and only valid if the full amount of the vehicle was financed through an "approved lender". That's the set up, already pretty cheesy. Then as the sales rep and I negotiated an actual doable price and agreed on a number - the sales manager overrode the rep with a number that was +$4.2K higher than what I agreed to wit... read more
Business response:
Thank you for letting us know about this, Tom. This is not the culture that we promote here at McCarthy and we take that very seriously. We know that your time is valuable and hope to have a second chance to show you that. If you need anything further, please don't hesitate to reach out to me directly via email at kkramer@mccarthyautogroup.com, or you can give me a phone call at 913-800-1155. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group
Added $1000 to the price because there was a $1000 trade in credit that my trade didnt qualify for so the list price was only accurate if you had a qualified trade. For no trade or unqualified trade it was $1000 more. When I contacted the dealer they didnt mention the $1000 and the list price was the best price. Didn't find out about the $1000 til I got there.
Business response:
Tom, we are sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that. If you need anything further, please don't hesitate to reach out to me directly via email at kkramer@mccarthyautogroup.com, or you can give me a phone call at 913-800-1155. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group
They contacted me and sent a video of the vehicle.
Business response:
Thanks for the great review, Angela. Please let us know if you need anything else in the future!
Communication was good. The buying, or not buying, process was very fast. They didn't waste my time.
Business response:
Thanks for sharing your quality experience with our team. We appreciate your business and hope to see you again soon!
Ended up buying from McCarthy-Morse after weeks of back and forth. They were patient and didn't pressure too much. Cars sold fast, though, so if one's on the lot, it could be gone in a day. I found that out the hard way. One thing I wasn't super pleased with is that they didn't negotiate much. I offered low on some cars and instead of coming back with a counter offer, they just declined it and went right back to the sticker price.
Business response:
Thank you for the great review and for being such a great customer. We appreciate you and look forward to your next visit.
Trevor was wonderful. I kept him a little late, but he worked with me anyway.
Business response:
Thank you for the 5 stars, Sonya! We're so pleased Trevor could provide such an excellent experience for you.
Del was great and told him once I get back in town I will come by with my trade in to try to work a deal. Thx.
Business response:
We're so pleased our team could provide such an excellent rating and review for you, Robert. Thank you for the 5 stars!
I like that they respond quickly and communicate often. I had corresponded on multiple occasions throughout the week with Harrison, my sales person. I drove out of state for a Tahoe they had posted for 15780. It was a 2 and a half hour ride. Once I arrive and test drove the truck we sat down to talk numbers...price changed to 16780! I showed the sales person the price and he denied it. Horrible experience and a waste of a day on the road.This company honestly has not earned the one star requirement to post my review.
Business response:
Mitchell, we apologize for any inconvenience and are sorry we could not come to terms on the vehicle you wanted to purchase. If you have any questions, please reach out to me directly via email at thiatt@morsechevrolet.com, or you can give me a phone call at 913-649-6000. Thank You, Tim Hiatt, General Manager / McCarthy-Morse Chevrolet
Friendly & helpful but extremely busy sales team I didn’t make my decision fast enough & the car was sold but they definitely were pleasant to deal with.
Business response:
We're so pleased to hear about the amazing service you received from our team, Lynn. Please let us know if there is anything we can do for you!
Frequently asked questions about Morse Chevrolet, Inc.
How is Morse Chevrolet, Inc. rated?
Morse Chevrolet, Inc. has a 4 star rating with 102 reviews.
When is Morse Chevrolet, Inc. open?
Morse Chevrolet, Inc. is open now. It will close at 8:00 p.m.
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