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Morris 4x4 Center
- Automotive
- San Diego, CA
About this business
This business offers auto parts.
Location details
6602 Convoy Ct #200, San Diego, CA, 92111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Used Morris for some years without problems. It seems though sadly the company has taken a new direction which is very unhelpful to its customer base. So here's the skinny on this. Placed an order on 5/24/23 in the amount of $946.72 for LOD rock sliders. Website said these were in stock. First strike is that is not the case. they are drop shipped directly from the manufacturer. Received the first email stating it would ship out by 6/12. Followed up mid join on phone and was told an internal issue with morris would "clear up ... read more
False advertising and no regard for the customer. I placed an order for track bars. The description didn't say it was a set, so I ordered 2. Then the order confirmation showed a completely different picture (there have been 3 different pictures depicting 3 different items) showing it as a set so I called to cancel one of the two sets and was refunded for that set. After waiting for a week without a shipping confirmation for the remaining set, I called and was told the manufacturer was behind and it would be 2 weeks before th... read more
Morris 4x4 center has gone out of business. The manufacturer received an email from them about two weeks ago. The manufacturer had my order but they have not been paid. The phone number listed is useless. DO NOT BUY FROM THIS COMPANY!!!
The absolute worst order management, tracking and shipping system that I have ever seen. I placed a significant order for parts since they had a better price than their competitor. However, the minute the order was placed, it was tagged as shipped. No tracking number for the individual parts. No listing of the carrier. Nothing. You are left with the assumption that all of your parts are shipped until you start getting emails that some of the parts will not ship until mid or late June despite the fact that they showed "In Sto... read more
Business response:
******,Thank you for your feedback. I am sincerely sorry that there was a miscommunication regarding your initial order shipment. The part availability information that was provided to you at the time of your initial purchase, was the most accurate information available at that time. The supplier warehouse provided us tracking information at the time of order confirmation but later contacted us to advise the parts were actually backordered. We are sincerely sorry for the inconvenience this delay has caused. I see that you ha... read more
If I had an option for NO STARS, I would have picked that! On 11-14-22 I inquired about a part. M4x4 said two were in stock and would cost $127.99 and would be mailed out today. Fast forward to today 5/2/23 after receiving a generic monthly email regarding the manufacture not having in stock, my shipment is delayed. After numerous phone calls in trying to pin point a ETA and having been told how it is NOT M4x4's problem, its was the manufacture's problem. This company's lack of concern in having customer's money by not sendi... read more
Business response:
Hi *****, Thank you for your feedback. I am sincerely sorry that we were unable to get your complete order successfully delivered. The part availability information that was provided to you at the time of your initial purchase, was the most accurate information available at that time. We are sincerely sorry for the inconvenience this delay has caused. A full refund for the part was refunded yesterday, 5/2. Please reach out at onlinesupport[at]morris4x4[dot]com if you have any further questions or concerns. Kind regards, Mish... read more
I ordered a set of door handles from Morris 4x4. It should have been an easy transaction. They emailed me confirmation of the purchase. Ten days later, they emailed me confirmation of shipment, only to inform me of a delay that same day. After that, no further emails followed. I checked my spam folder. No more emails. I gave them a few weeks before I contacted them. I used their online chat tool... which directed me to their lost good claims web page... which directed me to call customer service. I was already frustrated abo... read more
Business response:
Hi ****, Thank you for your inquiry. I am sincerely sorry that you did not receive your order from **. A shipment notification was emailed to you on 3/22, advising of tracking information. On 3/30, the package was delivered to your front door where a delivery photo was provided. With this, the claim that was submitted on 4/16 was denied because proof of delivery was provided. Where you were advised to contact your financial institute to file a claim for stolen goods. Again, we are sincerely for any inconvenience this has cau... read more
they advertise false shipping claims on the website, then AFTER you purchase they send a email with a estimated shipping date....they don't even ship some products themselves, they supposedly ship from the manufacturer....cancelled my order because they couldn't provide any shipment information...STAY AWAY
Business response:
Hi ***, Thank you for your feedback. I am sincerely sorry that we were unable to get this order to you timely. It looks like the part information provided to you at checkout was the most accurate information available at that time. With this, once you requested to cancel your order, a request was a immediately submitted and a refund was issued. I am sincerely sorry for any inconvenience this has caused. Please reach out to us directly at onlinesupport[at]morris4x4[dot]com if you have any further questions or concerns. Kind r... read more
I am beyond disappointed and annoyed with the lack Of attention my missing order has received. My order was placed a month ago and arrived with no hardware for my installation. After cl reacting Morris 4x4 center several times - at least 8 - I have still not had my issue resolved. I have spent countless time on the phone with them and most Of that time has been me sitting in hold and eventually getting nowhere, disconnected or hung up on.
Business response:
Hi ******, Thank you for your feedback. I am sincerely sorry that you have not received your missing hardware. I was able to locate your order details and reach out privately to resolve.Kind regards, ******
I will NEVER buy anything from Morris 4x4 again! I have ordered from them twice now and have had issues both times. First time my order had missing pieces and they did nothing about it. Second time they sent me the wrong kit for my jeep and are not willing to work with me on any kind of exchange.
Business response:
Hello *****, Thank you for your feedback. We are sincerely sorry for the complications you have encountered with your most recent order with us! I was able to locate your order and send you a private message. Kind regards, Mishia
Frequently asked questions about Morris 4x4 Center
How is Morris 4x4 Center rated?
Morris 4x4 Center has a 1.6 star rating with 101 reviews.
When is Morris 4x4 Center open?
Morris 4x4 Center is open now. It will close at 9:00 p.m.
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