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MoneyLion
- Financial Services
- New York, NY
About this business
The company's line of business includes providing online financial services.
Location details
30 W 21st St, 9th Floor, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
This business false advertises about getting your check 2 days early, when in fact they are still working on it. They tried to tell my husband that he had to have 3 consecutive direct deposits before he could access the Insta-Cash. He has a direct deposit form SSA for the past 4 months. They said because it.s not the same day every month that he can not use it. He will be switching to someone else. Do not get this card!
Business response:
Hi there, ***** ******. We apologize to hear about your experience with MoneyLion. My name is Aron and I've reached out through call, however, I was directed to your voicemail box. I'm here to provide better assistance regarding your concerns and highly suggest to use the link below to schedule a callback time that's convenient for you: ********************************Thank you and I'm looking forward hearing from you soon!
Really simple digital banking and loan products, easy to sign up and get a loan to pay the essential bills while also improving my credit.
Terrible service took my money accidentally due to technical difficulties.....I've been waiting 5 days and been treated terribly they have took food off my table and haven't been able to work I can't believe they are doing me like this I trusted them
Business response:
Hi there, *********** ********. This is Aron and we've spoken yesterday regarding your account and refund concerns. We've successfully deposited the refund on your MoneyLion checking account and upon review, it seems that you were successful in withdrawing it as well. We do apologize for the difficulties and inconvenience you've experienced with MoneyLion and we're happy that we've been able to reach out and help resolve the issue. Rest assured that we're working diligently to make improvements to our product and customer ca... read more
They are a rip off. They give me a loan of 1000 but deposited 85 in my account. I asked that it bw cancelled because all the reviews are bad. I have no interest in building my credit score through them plus they charging me 20 a month for what I dont know. They are noney hungry a rip off and if I dont get it cancelled i will sue.
Business response:
Hi there, ******* **********. We apologize to hear about your experience with MoneyLion and with the Credit Builder Plus loan. We're here to help! We've tried reaching out to you via call, however, we were directed to your voicemail box. You may use the link below to schedule a callback time that's convenient for you: ********************************so that we can further discuss the steps that we can do to provide better assistance. We're looking forward to hearing from you! Thanks!
I have spent an hour trying to find any way to cancel my monthly $20 charge. I have absolutely no idea why they're charging me this as I have no recollection of signing up for anything at all with them. They seem to be "making upgrades" or want me to "install the app" or something. Their FAQ is apparently out of date despite how "simple and easy" they claim it is to cancel your membership. May they be destroyed.
They have the worst customer service ever. I paid off my loan and there is a payment from the 6th that is still not processed on my end but is out of my bank account. Just waiting for that to process and waiting for the funds from my investment and I am done with them
Business response:
Hi *****! My name is Aron and I'm sorry to hear about your experience with MoneyLion. Your March ** payment has already been marked as paid on our system. We want to provide a better understanding on what happened thus we've reviewed your account and noticed that your scheduled payment for March **, 2020, was on pending status when you've initiated an Early Pay-Off last March **, 2020. Your debit card was used for the payoff and that was the reason it was processed earlier than the payment made on the ***. If your payments a... read more
There has been a glitch in the app for weeks where I am not allowed access to instacash which I am paying for. When you finally reach customer service you can barely even understand them, and they keep sending automated messages and not even giving me an eta on when the issue will be fixed. They could be a good financial solution, but the customer service is God awful.
Business response:
Hi Haley! My name is **** and I'm sorry to hear about your experience with MoneyLion and your InstaCash. I've given you a call using the phone number we have on file, however, I've reached your voicemail box. After reviewing your account, I'll be submitting a request to our engineering team to have your concern about your maximum amount of eligibility fixed as timely as possible. I do apologize for the inconvenience. I'll be reaching out to you once I have additional information or an update on this issue. You can also sched... read more
I have been trying to close my account for over a month now. I will be reporting them to my bank and blocking any other charges that may come from them. Fraudulent instacash transaction, card malfunction, and all around horrible banking practices. And the only way to speak with someone to fix it is through email! JOKE!!! I only used this for a quick fix and now it has been a nightmare trying to get rid of this **** app!!!
Business response:
Hi *******! We're really sorry to hear about your experience with MoneyLion. My name is Aron and I've successfully escalated your account to our engineering and developers deparment for additional assistance. We will be reaching out to you through the phone number and email we have on your account for updates about your concern. We do apologize for any inconvenience you've experienced.
This company is a scam! I took out a builder plus loan and paid it off in 8 months so I could take out another. I called to confirm this information with them they said no problem. I made the payment and it took 8 days to clear my checking account even though I used my debit card which I was told was instant!!! Once it cleared I logged into my account to take out another loan and it said I owed $585 in fees! I called and they said my bank denied those charges which is a lie because it was the same checking account my loan pa... read more
Business response:
Hi *******! My name is Aron and I'm sorry to hear about your experience with MoneyLion, however, I'm here to help! I've reviewed the account you have with us and would like to inform you that an investigation has been raised about the $523.28 overdue balance you were informed of. We're really sorry about this experience and rest assured that we're working on providing a resolution as soon as possible. I've given you a call, however, I reached your voicemail box. Please use the link below to schedule a callback time that's co... read more
Frequently asked questions about MoneyLion
How is MoneyLion rated?
MoneyLion has a 4 star rating with 1,421 reviews.
When is MoneyLion open?
MoneyLion is closed now. It will open at 8:00 a.m.
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