Milan Laser Hair Removal

Maren B 

on BBB

2 years ago

I am normally happy with my experience at Milan, however their location is in a high traffic area, and they are very unforgiving about the 5 minute late cancellation policy. Today I was only 3 minutes late when I arrived to their waiting room and sat down. The staff members were out of sight as they had HVAC technicians assessing their unit in a back room. At 4:53 pm (8 minutes past my appointment), Christine ******** who I later learned was the manager came out and asked if I had been helped yet and I said no. She then ... read more

Jennifer Q 

on BBB

2 years ago

The consultation was great and they show you and I for you a lot about laser removal but after 40 mins when the presentation was done I signed up but I'm upset now because no one mentioned about my credit being pulled. I'm paying out of my own pocket and now I have a credit company calling me and asking for my information and I didn't sign up for any credit. It's a very pricey company as well just for my lip area and I found a cheaper place that's not going to be 3600 dollars. 

Michaela B 

on BBB

2 years ago

I don't even know where to begin. I was really excited to try something new and to get the best care possible and at first Milan seemed like the best place to receive the best care possible until it wasn't. In the consultation, I expressed that I may need to cancel my treatment after I moved, but I was "comforted" when Ashley told me that if I no longer wanted to be treated then I would not pay therefore not get treated. She also said that my I would be paying for 7-10 treatments depending on the progress, and that I would b... read more

Elise S 

on BBB

2 years ago

I was pressured into a contract being told I was saving money. The contract states that you are paying for 10 sessions when you probably won't need 10. You are stuck in a contract for your health when that can change at anytime for 2 years. They tell you there is no way out and there is no reason why you won't be coming in. The doctor more like sales person told me there are no long term side effects. I have not gone in for a single session. I do not want laser hair removal. They will continue to take money from my account m... read more

Hayley M 

on BBB

2 years ago

the staff was friendly but i felt rushed into signing the contract didn't offer any time to think over. i went to 2 appointments and i have so many more ingrown hairs and dry skin and going through a different financially affected situation getting custody for my daughter. i called and asked and they told me there was no way of ending my payments or pausing treatment and or payments. i am upset since they seemed like a. i've place at first but now i don't think i'd even recommend them. 

Riley S 

on BBB

3 years ago

When I went to the free consultation I was young and was unaware of the prices since nothing is posted online. I went in hoping to get the prices and then I was going to talk to my parents about if truly is anything I could reasonably afford. When I got the prices I knew it was nothing I could afford but ending up feeling pressured to purchase something I didn't really want. I felt bullied and belittled in that room to the point where I ended up trying to go through with it. I felt like I wasn't going to be able to leave the... read more

Tara H 

on BBB

3 years ago

I had a consultation with this company. The advised me that the laser doesn't remove grey hair. I had no grey hair at all on my face. At all!!!! Since I been getting the treatments I'm starting to have grey hairs all over my face. Not one time did they say their products would turn my hair grey because I wouldn't have agreed to that at all. I'm having a problem with black hair on my face and most definitely don't want grey hair on my face. I feel this company doesn't provide all the facts when telling you about their service... read more

Audrey R 

on BBB

3 years ago

I had a consultation with Milan on 11/30/21 and signed up to receive laser hair removal treatments. In my opinion it is a very high pressure sales situation! The consultant stated that this was the last day that they were offering a black Friday deal and convinced me to sign up to have two areas treated on a 36 month payment plan. After I returned home and discussed this with my husband, we decided that this was more than we could afford to pay. I checked the documents that were emailed to me and they said the activation dat... read more