Cara Nicci Benfer on Facebook 2 years ago
11/07/2020, 18:44 PM
DONT GO HERE. Basically to make it a short story, I went there to get an alignment because I had put new tie rods in. I took it here to Muncie Midas. They made me wait almost 2 hours past my appointment time. Finally got my truck in and “aligned it”. When I left Midas my tires starting falling off, they never aligned it and said they did. First the rear driver side broke off ( every stud but two side by side.), then the rear passenger side broke after I fixed the driver side (all studs broke at once.) Not even 24 hours in between. I called them and tried explaining that I’ve had issues since I got an alignment through them, they knew exactly who I was before I even told them.. (mind you I never got crappy, I hate conflict.) so they told me to bring it back in and they’ll fix it. I had brought it back up to them Hoping they’d fix it. They refused to touch it, They then tried telling me I had thousands of dollars worth suspension work I needed, ball joints, new steering knuckles I had literally just put on before bringing it back to them. They tried blaming it on my “frame being busted” but since I got an alignment at tire barn I haven’t had any issues. Also I’ve driven it for 3 years with the frame bent, it’s not busted it’s .03 off, that’s not enough to affect it. So I went to tire barn to get a second opinion and well the pictures show you. The first picture is Midas alignment and the second is tire barns. Tire barn also informed me that all my suspension, ball joints and everything was FINE. Please don’t go to Midas, go to tire barn. I haven’t had ANY issues with my vehicle since I went elsewhere. How is this excusable? How was it soooo far off? I could’ve died, I was injured. My tires were literally falling off as shown in other pictures posted. Spend the extra money and go to tire barn it’s $10 more, save yourself a ton of money by spending a few extra dollars up front. I have a ton more photos if anyone needs to see them. Or send me a message if you want more details.