Metro Kia Of Madison

Tim J 

on BBB

3 months ago

The whole team were wonderful. We especially were cared for by Grace. She was polite and wonderful. We basically came to see what was available....and drove away in a car! Much appreciated and many thanks!! *** and ***** 

Bree C 

on BBB

4 months ago

I brought the car in on 11/11/24 and told them the engine was knocking when turned off. Got a call a couple hours later and I was told they couldn't replicate the issue. I paid, went out to the parking lot, and it did it again right away. I bring the guy out to the parking lot and show him. Then they try telling me that the sound is normal but they'll take a video and get back to me after the mechanic sees it. Knocking in the engine is definitely not normal and nobody has reached back out. It's now 11/25/24. I've called thre... read more

G. S. 

on BBB

5 months ago

I came to the dealership to purchase my vehicle on 7/19/24 I was told I would get loaners whenever I brought the vehicle in for service I buy the vehicle and leave with it on 7/20/24 fast forward to 8/07/24 with 2,400 miles on the car i get an oil light on my dashboard meaning “low oil level” so i go to pop the hood like anybody would and the hood latch is broken so i bring the whole car to the dealership tell them what is going on and they take the car in and they offer me a loaner I give them my id like normal but this tim... read more

Pat V 

on BBB

10 months ago

I would say zero stars if I could. Don't go here. My salesperson was dishonest when I bought the car. He tried to add $1500 for a pinstripe to my new Kia. Told him absolutely not! He then added an additional $500.00 to my sales tax in the estimate. I called him out on it. The service department also lies and would never honor the warranty I was promised, on my license plate 20 yrs, 200,000 miles. They lie that you you didn't keep getting service from them, and I did, and then say your warranty is void. I have had to call cor... read more

Christopher K 

on BBB

a year ago

Everyone was very nice. The shuttle driver was a pleasure to talk to. She is sweet. The service department was very good to me. The waiting room also was very nice. My three little ones love the cookies and hot cocoa. I would definitely come back. Thanks to everyone there 

Deb H 

on BBB

a year ago

I scheduled an appointment with the service dept for Monday 7/17/23 to have the AC checked. I told the advisor the AC would be very cold but intermittently it would blow out only what I could describe as humid air. The advisor stated that it would be a $435 diagnostic charge but that the charge would be waived if after diagnosing the problem I had them fix it. They diagnosed it low on refrigerant. They added 200 grams and stated that it was now working properly. The next day it was doing the same thing. I brought the car the... read more

bruce r 

on BBB

a year ago

I was interested in a Hyundai Telluride and entered info on a few sites and got responses from a Metro Kia rep whom I assumed was a sales person I should deal with. Got numerous calls, texts and emails from this person. So I followed up with her and decided to come see her after she suggested a test drive and stated she would have one ready to look at along with a Sportage I would consider as well. I drove 50 miles to get there and saw the vehicles in the lot. Went in, asked for her in which she tells me she is, "inventory" ... read more

Sally S. 

on BBB

2 years ago

Inept service and sales department. Can’t get any return phone calls. A simple oil change resulted in no windshield wiper fluid, no reset or sticker for next oil change and told they don’t top off fluids. Whaaaat?? I’m wondering if they even changed my oil at all. The sales team and managers leave a lot to be desired. Very unprofessional and countless calls to management and finance team with no return phone calls - and rude beyond belief. I will never return here. I am making the drive from Madison to Janesville Kia for any... read more

Brittani B 

on BBB

3 years ago

Ordered and purchased a new '21 Telluride, timeline below.Ordered car April 17th 2021, started calls and emails on May 10th 2021 to check status of order (only allocated so many requests per week with manufacturer) No Response, called again in June 2021, spoke with service manager and she was able to connect with sales manager to confirm order was accepted and "in process" emailed questions to Salesman on July 13th 2021, received email back (first one) from salesman confirming order. July 13th 2021 (after the 2022 body style... read more