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Mercedes Benz Parts
- Car Dealers
- Louisville, KY
About this business
Location details
2520 Terra Crossing Boulevard, Louisville, KY, 40207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I leased a new smart car. I have taken it to this dealership and the Maitland, FL dealership 3 times for the same problem with the A/C. It is still not fixed. I was put in touch with a customer service person with Smart Car who told me to take it a fourth time and leave the car until it could be fixed. She said I would not be reimbursed any mileage for all the times I've been to the dealership. The dealership is 86 miles one way because the one in my town does not "have the tools to fix a smart car". I was told before I left... read more
Business response:
We're so sorry to read about the frustrations you are experiencing with your smartcar. Your situation has complications that truly require the involvement from a "smartcar Regional Brand Manager" — who is empowered to address problems of this nature. If you still need further assistance in making the right contacts, you can contact our Director of Operations, Joe Atkinson. If this is an approach that you would like to pursue, please call us at 502-896-4411.
Business response:
Thank you for taking the time to rate Tafel Motor Company! At Tafel Motors, we are committed to providing five-star experiences to each person that enters our dealership, and we are so glad to hear this is what you have received. We certainly appreciate you, and we hope to maintain our positive relationship in the future!
Mercedes as a whole has poor customer support in my opinion. My short experience with MB USA has been less than noteworthy. Based on the fact my 2011, tC300 needs a new transmission at 35k and no post warranty assistance, I would never suggest MB to anyone who is looking to purchase a MB. On the flip side, my service rep was as good as they come, decisions were made above his level.
Dropped my car off Tuesday they had it fixed on friday.Thanks to Terri with Smart and also a big thank u to Allan the tech!!! A+++++++++++++ very satisfied customer will highly recommend to everyone to visit this showroom, service, parts dept.The friendliness and price was very reasonable! !!!! Thank u.Tim L.
Great team of people. They always give us a good price and excellent service.
Fantastic dealership for Mercedes-Benz Sprinter trucks. Love them
Frequently asked questions about Mercedes Benz Parts
How is Mercedes Benz Parts rated?
Mercedes Benz Parts has a 4.6 star rating with 147 reviews.
When is Mercedes Benz Parts open?
Mercedes Benz Parts is closed now. It will open at 7:30 a.m.
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