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Mercedes-Benz of Houston North
- Car Dealers
- Houston, TX
About this business
Location details
17510 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
My wife and I are extremely upset with our experience at Mercedes-Benz of North Houston. We purchased a Red 2017 Mercedes C63 S convertible. Less than a week after purchasing this vehicle, we noticed a loud thumping noise coming from under the car when pulling in and backing out of our driveway. It is under warranty, so we took it in for service. We were told the issue couldn’t be duplicated. We took the vehicle back; however, we immediately noticed the same thumping noise. We brought the vehicle back and after a week, we we... read more
RecommendedI'm Benz driver 💙 I love my Car
This was my first visit to Mercedes-Benz of Houston North. My experience was second to none. Chris in the service department took care of my needs immediately and provided timely feedback. Will certainly use them again. Thanks
Business response:
Edward, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
I bought a Mercedes it’s been in the repair shop for three weeks now. I have not had the car 6 months. We want a FREE extended warranty as the car was sold to us with an issue. They told us we could PURCHASE an extended warranty. I asked to speak to the sales manager he was very rude and condescending.
Business response:
Hi Layota, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Houston North take our reviews very seriously. If you are willing, please call our General Manager at (281) 305-8970 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Purchased vehicle at this dealership and they greatly inconvenienced me by not allowing me to wait til next day to empty trade in vehicle so sales person could get bonus. Then when I later notified sales person several times that I’d not received new plates and temporary was about to expire, he said he’d take care of but failed to do anything after multiple contacts, too busy selling cars. Buy elsewhere.
This is the second vehicle I purchased from M-B Houston North in the past year or so. My experience during both sales has been extremely excellent. The sales staff, including John, Vernon, and Ja Ja, were professional, knowledgeable and friendly . Was impressed that there was follow up calls after each sale. Accordingly, I would recommend this dealership to anyone interested in purchasing a new or pre-owned vehicle. Terry Reich Spring, Texas
Business response:
Hi Terry, thank you for taking the time to leave a review for us at Mercedes-Benz of Houston North. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Keith and Tony are great!!!! I will always buy from them. Great people!!!
I took my vehicle in for regular service maintenance for oil change and a new tire, this is the first time I went to this Is the first time I went to this dealership my wait was about 3 half hours, my service advisor was Cameron he wasn’t to friendly. Soon after leaving the dealership my eco button started causing my vehicle to stall out. It wasn’t doing this before I took my vehicle to them and they was trying to charge me for a diagnostic I advised it’s something they did so I’m not paying for a diagnostic I ask for GM or ... read more
Business response:
Angie, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8970. We would appreciate the chance to turn your experience around.
I've had positive experiences with the service department in the past but my recent experience buying a used Mercedes was less than stellar. First of all, the process was interminable as I spent hours sitting waiting for the salesman to return with a decision on my trade-in and also waiting for documents to sign. Then entire process took between 4-5 hours. This is not CarMax! Second, the salesman promised me a price on my trade-in and then tried to renege on it; Third, the finance manager became angry with me when I told him... read more
Frequently asked questions about Mercedes-Benz of Houston North
How is Mercedes-Benz of Houston North rated?
Mercedes-Benz of Houston North has a 4.4 star rating with 6,075 reviews.
When is Mercedes-Benz of Houston North open?
Mercedes-Benz of Houston North is open now. It will close at 7:00 p.m.
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