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Mercedes-Benz of Houston North
- Car Dealers
- Houston, TX
About this business
Location details
17510 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Recommendedreliable and good quality of service, listening to the customer's concerns, and good feedback on the executed work. Good communication with the service team.
Business response:
Zlata, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The service here is EXCELLENT. The Service Department has the very BEST talent (shout out to Steve C. Who always takes the very best care of us and our vehicle!). We have bought all of our Mercedes here over the past 15 years. Impeccable service from the GM of Sales to each and every Person in Service. The car is always cleaned and sanitized upon return. Highly recommend MB North!
Business response:
Catherine, thank you for your kind review; we are happy to pass along your comments to Steve C. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I’m so happy with my Acura TLX! A huge thank you to Anna! She was so wonderful and helpful. She kept me updated on everything I needed help on. I truly thank her for a fantastic experience at Mercedes Benz of Houston North.
Business response:
Samantha, thank you for your kind review; we are happy to pass along your comments to Anna. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We bought 3 cars from this dealership. Anna (our sales agent), along with Luca, and frank made our buying experience luxurious and phenomenal. Definitely a highly recommended dealership!
Business response:
Hello Ej, it means so much to us that you chose our dealership! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
my car was being repaired and was wrecked by their staff. they didn't even finish the repair, and the paint didn't match, they were unwilling to admit this, tried to move the car in the sun, as if that would change the color...3 times i had to take the car back to get them to fix what I paid for. They had the nerve to appraise my car without my interest. I'd never step foot in their dealership.
Business response:
Taddy, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8970 to discuss what we can do to help.
My experience was great very thankful for my saleswoman Stacy Abney. I’m very thankful and happy I decided to do business with you guys!
Business response:
We are pleased to hear you had such a positive experience with us, Dominique! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Bought a vehicle from them and purchased bumper to bumper extended warranty, maintenance free program (very expensive). We sold the vehicle a number of months ago and have not been able to get our balance back from the plan. It is a refundable program with equity from plan. When we requested our remaining balance, it has been delayed. We reached out to several people , we have even contacted the GM. Still nothing. The staff, including the GM, completely rude. We still do not have this resolved . I hope they have the business... read more
Business response:
Hi Brian, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Houston North take our reviews very seriously. If you'd like, please contact our General Manager at (281) 305-8970. We'd appreciate the chance to make your experience a positive one.
Best Mercedes dealer for Services I have worked with! Steve, from the service department, does the impossible o achieve the customer needs. I tried 5 different dealers and Steve and this Mercedes dealer was the only to achieve the expectations a Mercedes owner should have. I won’t take my car anywhere else! Period. Best Mercedes dealer for services in Texas!
My New Services Guy Isaiah was Awesome
Frequently asked questions about Mercedes-Benz of Houston North
How is Mercedes-Benz of Houston North rated?
Mercedes-Benz of Houston North has a 4.4 star rating with 6,075 reviews.
When is Mercedes-Benz of Houston North open?
Mercedes-Benz of Houston North is open now. It will close at 7:00 p.m.
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