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Mercedes-Benz of Augusta

4.6

About this business

Location details

3061 Washington Rd, Augusta, GA, 30907, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
4.63,833 reviews
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Nina Jill's profile image
Nina Jill 
4 years ago

Horrible customer service and repairs! 

Business response:

Nina, I am concerned to learn that your experience with us did not meet your expectations. I would like the opportunity to speak with you about our customer service. Would you mind private messaging me with your preferred contact information? If you prefer, you can send an email to me at fmakrin@penskeautomotive.com. Thank you, Sincerely, Frank Makrin Service Manager Mercedes-Benz of Warwick 

CLaudia Bee's profile image
CLaudia Bee 
recommend  Recommended
4 years ago

Highly recommend - I experienced excellent customer service! Michael was thorough and straight to the point without any pressure at all. I recommended a family member who also purchased a Mercedes two days later. Any future purchase will definitely be at this location. 👍🏼👍🏼 

Business response:

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit! 

Desiree Richardson's profile image
Desiree Richardson 
4 years ago

The WORST!!!!!!!!!!!😡😡😡😡😡😡😡😡 

Business response:

Hi there, I would like to get some more details about your experience with us. If you are willing, please call our General Manager at (714) 627-5553 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. 

Shelby Tallent's profile image
Shelby Tallent 
recommend  Recommended
4 years ago

David was fantastic at helping my wife and I buy a car. We walked in, he made time to fit us in even though we didn’t have an appointment and pulled a couple vehicles for us to test drive ASAP. He then gave an extremely detailed demo of all the bells and whistles and made sure to set us up for success on our test drive. When we returned from the first test drive of the GLA he already had the GLC waiting for us to pop into. We got back and immediately told him to get us the paperwork to buy the GLC fully loaded. He identified... read more

David Hawkins's profile image
David Hawkins 
recommend  Recommended
4 years ago

Always greeted warmly when I arrive, courtesy vehicle waiting and a real-time estimate given for completion. My service advisor Sarah Q. Was very cordial and helpful. Looking forward to my next service visit. 

Darwin Wika's profile image
Darwin Wika 
recommend  Recommended
4 years ago

Timely & Courteous Service 

Ralph Dawkins's profile image
Ralph Dawkins 
recommend  Recommended
4 years ago

Linda was awesome as usual. Prompt professional service always. My main man Micheal Venezuela is always courteous and helpful.. i think I'm his favorite cutomer. 

Business response:

Thank you, Ralph, for your kind words about Linda and Michael! We are very happy to hear that we were able to provide you with an enjoyable experience! 

Debi Griffiths's profile image
Debi Griffiths 
recommend  Recommended
4 years ago

Outstanding. Absolutely outstanding dealership. We appreciated the shuttle service. Wonderful service center 

Business response:

Debi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! 

Anita Azad's profile image
Anita Azad 
recommend  Recommended
4 years ago

Great service. Great service advisor. 

Business response:

Thank you for your positive review, Anita! We appreciate your business. 

Frequently asked questions about Mercedes-Benz of Augusta

How is Mercedes-Benz of Augusta rated?

Mercedes-Benz of Augusta has a 4.6 star rating with 3,833 reviews. 

When is Mercedes-Benz of Augusta open?

Mercedes-Benz of Augusta is closed now. It will open tomorrow at 9:00 a.m. 

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