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Mercedes-Benz of Akron
- Car Dealers
- Akron, OH
About this business
Location details
1361 E Market St, Akron, OH, 44305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with this dealer was the worse I have ever had. They told me I needed to come down to their dealership soon for the car, it’s a 4hr drive for me. I made an appointment for the next day. During the day before, I spoke to the salesman, setting up the sale, financing etc. He stopped contacting me around 4pm, I called him right before they closed at 8pm. That is when he told me the car that he spent all day preparing to sell to me was sold to another person. He also said a manager would call me that night and no on... read more
Business response:
Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 214-3009 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I wanted to talk to a salesman about this car, but no one contacted me after multiple online requests. I called once and the receptionist for sales was very terse and seemed skeptical of my intent. I am still interested if a salesman is willing to talk to me, but so far this has been the worst experience ever......My corporation or I have purchased over a dozen cars online, sight unseen with excellent results until this car....amazing how hard they have avoided selling this car.
Fast and wonderful, very helpful my sales man name was Cliff
Business response:
Hi Deon, thank you so much for your feedback! Cliff will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
No communication
Excellent overall experience! Dale K. Great customer service! Professional, knowledgeable a man with integrity! You can trust him! 10/10!
Nice follow up by dealership.
Everyone was helpful and willing to work with us! I would buy again from here and Ali was extremely nice and helpful throughout the whole process!
Business response:
Thank you for the positive review! We pride ourselves on providing excellent customer service and we are thrilled to hear that you had a great experience. We look forward to working with you again in the future.
Great service. I think that the single misg important thing I associate with SF center is finding used cars with low mileage previously owned by quality folks and who are worth investing in. I liked a car 3 years old with 5000 miles only , looking almost new with them repairing minor scratches of leather seat etc and for a 22K price reduction compared to the same car new model. Hence I started to pay attention to such deals and I doubt it’s very common in other centers than SF which in interim moved to a tester bigger more u... read more
Kind courteous and professional
Business response:
You can always expect professionalism from Mercedes-Benz of Beaumont, James. Thank you for sharing your experience with us!
Frequently asked questions about Mercedes-Benz of Akron
How is Mercedes-Benz of Akron rated?
Mercedes-Benz of Akron has a 4.6 star rating with 745 reviews.
When is Mercedes-Benz of Akron open?
Mercedes-Benz of Akron is open now. It will close at 5:00 p.m.
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