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Mechanics Bank
- Banks
- Albany, CA
About this business
Location details
801 San Pablo Ave, Albany, CA, 94706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Loan department in this bank is horrible I’ve had nothing but bad interaction with this bank took money out for my insurance payment put into escrow account did not pay insurance company insurance company canceled my insurance when I called to get it straightened out I got pushed off from one company to another spent six hours of my time trying to solve the problem and in the end had to pay the insurance myself and get reimbursed the money working on That saga now in short hate this bank
Business response:
I'm sorry about your frustration, Mike. If you email us securely via the link below, we'll work with you to troubleshoot your specific case. Be safe out there. https://www.mechanicsbank.com/contact-us
I am the bookkeeper for 2 companies, which together have 4 accounts with Mechanics (previously with Rabobank). I have to say, their online bill pay system is quite terrible. Not intuitive. The design forces extra and unnecessary steps. Has scenarios in which it will not allow me to put a memo on a check, so therefore I cannot use the system to pay a simple gas bill. Etc. Etc. The system needs scrapped and rewritten (and I'm saying this from the perspective of having worked in IT for over 15 years).
Business response:
We're sorry to hear your frustration Crystal. If there's something we can do in the way of a personal outreach, please contact us here. https://www.mechanicsbank.com/contact-us
Mechanics bank has withdrew money from my elderly mothers account TWICE. Then charged her two transfer/overdraft fees. It's been 11 days and all she's gotten is the run around. Still out a significant amount of money with no end in sight. Unbelievable lack of customer service. Is this how mechanics treats some of our most vulnerable people, on fixed incomes at that? Stealing their money, charging them because they then don't have the money, causing ridiculous amounts of stress, and rude representatives on top of that? disgus... read more
Business response:
Hi Christine. If these transactions were in error, please reach out to us so we can troubleshoot them with you or your mom. You can reach us via email or phone at https://www.mechanicsbank.com/contact-us. Our Care Center hours are 6am to 10pm. We're very sorry for your inconvenience.
Answer the Customer Care Phone lines!!!!
Their customer service at the call center is awful! If you don’t like to have access to your money through your debit card then Mechanics bank is for you. Kick rocks Mechanics Bank
Have Not been able to get onto my account all day to even see how much money I have 😡
Business response:
Hi Courtney, we’re very sorry about this experience and we would like to correct it. If you could please send an email to social@mechanicsbank.com with a phone number we will do our best to assist you as soon as possible. We appreciate your patience.
Get me access to my account. have ANYONE answer the local phone. Get a programmer that can make your software work. Rabo did not stress me out mechanics is causing me duress.
Business response:
Hi Lynn, we’re very sorry about this. If you could please send an email to social@mechanicsbank.com we will do our best to assist you as quickly as possible. We appreciate your patience.
hire a programmer that is capable of merging bank information!
Business response:
Thank you for emailing us your information. We are looking into this right now and hope to have an answer for you soon. We apologize for the inconvenience and appreciate your patience!
RecommendedExcellent customer service!
Frequently asked questions about Mechanics Bank
How is Mechanics Bank rated?
Mechanics Bank has a 4.1 star rating with 96 reviews.
When is Mechanics Bank open?
Mechanics Bank is closed now. It will open at 9:00 a.m.
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