McGrath City Hyundai

julie b 

on BBB

2 years ago

I made an appointment for their Regional Premium Maintenace Package for $100.92. You can go to their website (if they take it down after this review, I have screenshots) and see what services are offered with this package. I got to my 11:45 appt at 11:35 and while waiting, outside of my car, patiently, to be helped, the woman behind the counter said to me, very rudely, get back in your car. Fast forward 15 minutes, three other people come into the shop and get helped before me, and then 45 minutes after I arrived they take m... read more

Alexus W 

on BBB

2 years ago

Terrible experience, I dont recommend. Got a car from them last august. 2 weeks after having the car it stopped on me while driving. Called to set up an appointment & was told the didnt have any. I explained my **************** said I could bring it in the next day. I get ************ tell me that I would have to leave my ******* told them I couldnt because I had to work. Asked if they had loners & of course they didnt. So we set up an appointment for me to bring it back. But before that the car stopped on me again. Found ou... read more

Ramon R. 

on BBB

2 years ago

Please do not purchase a vehicle from this dealer. I have spend 6 hours in paperwork, to only have it very by corporate as the paperwork was done incorrectly. It took several stops by the dealer, after several calls to resolve issues and red flags. Payments were not taken out on time, hunting down the dealership for errors on paperwork. After giving my car as a down payment. I had issues getting plate stickers and DMV did not paperwork on new vehicle. Only one sales rep was the one who was able to figure out problems, and fi... read more

Gwenetta T 

on BBB

3 years ago

I been to this dealer alot and my car been there a month recalls on engine then came to see about my car never put oil now gas leaking from car Iam still waiting on approval nothing happen yet but they call for car not i am working with BBB auto line to find out how to get this resolve very upset with this car dealer ship and Hyundia not good people to work with .there customer service stink can not get a loner while they fix my car and now just upset right now 

David R 

on BBB

3 years ago

Horrible experience bought a Hyundai **** limited notice right away the car would stall and jerk at time would not move had tow truck pick it up twice was service for same issue 4 time reached out to bbb . Org back in Dec. Hyundai macgrath service department had my **** fro nov. until January second week bbb helped but trans turbo sounded louder and worst ,changed it for a Hyundai Tucson 2022 July 9,22 - july25,22 faulty transmission 16days later not once but twice. 

Maria P. 

on BBB

3 years ago

This Dealer is the worst. Warning!!! Total ripoff, and terrible customer service management.My mom's engine broke down all of the sudden while driving in the middle of the busy intersection, Santa Fe 2015. It took them 1 month to do an inspection. They did the inspection and told her her breaks needed to be changed, which she had done a year earlier, didn't even ask her, and supposedly fixed them all, she paid $ ******, after a discount they gave her.They told her the engine failed and cannot be fixed, needs to be ordered, s... read more

Christine J 

on BBB

3 years ago

There a engine recall on my 2017 hyundai sonata I have been losing oil in the car but it's not leaking on the ground ,the code cam up knock sensor that's in the engine car not goi g over 60 when it was took in to them they been giving me the run around telling me to drive the car **** miles. They been stopping off the oil for almost a year now, when I call for the service department they dont answer the phone , when I go up to the company I am not being told anything about if or when or if they are replacing the engine 

Ian P 

on BBB

4 years ago

The worst first time car buying experience. I'm writing this review to help you save money. DO NOT BUY FROM HERE.The salesman, *****, seemed like a good guy at first. But he uncharged the car to be the Limited trim so make me pay $23,000 for a $22,000 car. Finally after some arguing, he removed that portion and he showed me the paperwork on what we were agreeing to for a $22,000 **** Elantra 2021. After taxes, fees, license, title, other things, it came out to around $25,000.BEWARE: They will add this thing called the "McGra... read more

WILLIE A 

on BBB

4 years ago

I THINK THEY DO SLOPPY WORK MY SON WENT IKN TO HAVE OIL CHANGE DONE .THEY TALKED HIM INTO GETTING BRAKE PADS CHANGED AND ALSO THEY TOLD HIM HE NEEDED NEW ROLLERS ETC. JUST BLEEDING HIM LIKE HE WAS SHARK BAIT. AFTER ALL THIS THEY SEND MYH SON OUT HES ON THE WAY HOME AND HE SAID ALMOST HOME THE *** IS MAKING ***** LIKE THE **** HAS A FLAT. HE MAKE IT HOME TELL HIS DAD ABOUT THE ***** HE GOES OUT TO LOOK AT THE *** ONLY TO FIND OUT THEY LEFT THREE LUG NUTS OFF THE **** AND THE TWO THEY HAD ON THERE WERE LOOSE. WE CALL THE DEALE... read more