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Mazda Service
- Auto Repair
- Schaumburg, IL
About this business
Location details
110 W Golf Rd, Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Angel was in constant communication but when we showed up at the dealership (at the time I said I would be there and that he confirmed) he was nowhere to he found. We sat for ten minutes with no one helping us. Test drove the car and I will preface this by saying I am not a car person - there was so clearly something wrong with this car. It was shaking above 50 mph and every time you came to a stop and started again the car would struggle. Before driving it, I asked why it had been sitting on the lot and the response was "I ... read more
Business response:
Thank you for taking the time to share your feedback. I’m very sorry to hear that your visit did not meet your expectations. First, I’d like to apologize for the delay in getting the vehicle ready for your test drive. Space at the front of our dealership is limited, and this particular vehicle was stored at our remote lot. It unfortunately took longer than expected to bring it over, and we appreciate your patience while we arranged that. I’m also sorry for the confusion when you arrived and were unable to immediately conne... read more
Dealership was helpful and tried to get the deal done as quickly and painless as possible.
Business response:
Thank you for taking the time to share your experience with us. We’re very glad to hear that our team was able to assist you and work to make the process as quick and painless as possible. Providing a smooth and positive experience is always our goal. If there’s ever anything else we can assist you with in the future, whether it’s questions about your vehicle or service needs, please don’t hesitate to reach out. We truly appreciate your business and hope you enjoy your vehicle!
Helpful
Helpful
Disappointing experience. It was clear the focus was solely on making a sale—not on earning a customer’s trust. I was told that pricing on a pre-owned vehicle was “non-negotiable,” which contradicts standard industry practice. When I pointed out that a 5–7% negotiation range is typical, the sales manager became defensive and dismissive, claiming no dealer could stay in business with such discounts. Let’s be honest—dealerships make substantial profit through financing and add-ons. The refusal to even have a fair pricing disc... read more
Jorge Munoz very thorough in explaining the Hatchback I looked at.
Help me so much great experience
Helpful, knowledgeable,courteous
Transaction went smoothly
Frequently asked questions about Mazda Service
How is Mazda Service rated?
Mazda Service has a 3.7 star rating with 148 reviews.
When is Mazda Service open?
Mazda Service is closed now. It will open tomorrow at 8:00 a.m.
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