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Matthew Ely, Ely Properties, Inc.
- Real Estate Agents
- Austin, TX
About this business
Location details
2813 Rio Grande St, Austin, TX, 78705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have to say quite the opposite of everyone before me. I've been a resident at Texan Tower and have had no problems. I was treated respectfully and given several options and plenty of information. I have lived here for the past couple years and have had no problems. Every time I'm at the office there are a lot of students and parents coming in and out- which means they're doing something right to have so much business. They were helpful and informed me on anything I asked or needed to know. See for yourself!!!
Ely Properties will not return your deposits. Charlie will email you back that he has talked to Texan Shoal Creek owners and no further refund. This is a company that uses your deposit and pays for their own maintenence/operation expenses regardless of how much cleaning you do when you move out or what your condition Move-In report documentation. Make-ready charges for the next tenant are taken out of your deposit even though other property management companies will classify this as customary, routine and reasonable. Eli wil... read more
Being exchange student, all people here in Texas were always very friendly and nice. Complete opossite was Ely Properties. Not only they are unable to process your request unless you call them up every day for a quite amount of days, but they also walk-in our apartment WHENEVER they want! With prospect tenants or repair something just so they can add it to the bill - and then make up that its in the lease. NOTHING IS INCLUDED IN RENT. We forced us to pay repairs of their own assets!! Isnt this why you pay rent so you dont ha... read more
These people will not pay back your security deposit. They say it is "in the mail." But keeping it after 30 days from the move-out date is illegal. They are the rudest group and extremely unprofessional. And to prey on unprepared and unsuspecting college students is just pathetic. They have been reported to the State Attorney General and the Better Business Bureau. There are many other property companies to rent from so STAY AS FAR AWAY FROM THEM AS POSSIBLE. Someone has to do something to shut them down.
I left the apartment in same condition I got it. They deducted almost all of my $1000 deposit.
they are the nicest people in all of UT. they are professional, try very hard to help the students who are alone for the first time. Yes, there have been a couple of instances where checks may have been put in wrong, but they have hundreds of students to keep track of. I found out that if you dont put your address on the check, it wont get posted to the right accoutn. only takes me once. they were very apologetic about it, and made sure there were no late fees since they messed up. i read all of these bad notes about them, b... read more
Frequently asked questions about Matthew Ely, Ely Properties, Inc.
How is Matthew Ely, Ely Properties, Inc. rated?
Matthew Ely, Ely Properties, Inc. has a 2.3 star rating with 15 reviews.
When is Matthew Ely, Ely Properties, Inc. open?
Matthew Ely, Ely Properties, Inc. is closed now. It will open at 9:00 a.m.
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