This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Mastro Subaru of Orlando
- Automotive
- Sanford, FL
About this business
Location details
4113 S Orlando Dr, Sanford, FL, 32773, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible communication. Sold the car I was interested in to someone e else and then the next morning confirmed our appt to come see it. Drove over an hour to find out it was gone.
Dealer was slow or did not return phone calls, didn’t send pictures of the car when they said they would, the sales person was not available at my appointment time and the car had sold the day before my appointment. They confirmed my appointment the day of despite not having the car I wanted to see.
Great Customer Service
Craig the salesman was excellent…
Brian, the original sales associate was pleasant enough. When first arrived, he was helping someone so a Jim Maes, a Sales Manager. He on the other hand became argumentative when discussing taking the car for a solo test drive. He began to give me all sorts of reasons including "teenage kids" stealing cars back in the day. He also said that they still need to make a copy of my license to confirm possible outstanding violations... Unreal. I couldn't believe what I was hearing.... iI was on the verge to change my mind when Bri... read more
Business response:
It's concerning to hear about your experience with Jim Maes during what should have been a straightforward test drive discussion. We strive for respectful and professional interactions, so it's disappointing that this wasn't reflected in your visit. I appreciate you bringing this to our attention, and if you're open to discussing this further or need assistance, please reach out directly. Thank you, Jerry Heinecke - General Manager - 763-765-1402
Great experience with Joe very fair deals honest people that work hard to get you what you need
Great service! The dealership was very responsive. When i went in for a test drive, Jwana made the process as easy and smooth as possible. Thank you!
Dealership experience was very good considering the visit was not a previous appointment and was on a busy Saturday. Daniel Roy, Sales Consultant, was very helpful and made the evaluation of the vehicle very easy. Purchased vehicle and the Finance Manager, Mike Davis, was exceptionally straight forward and detailed in arranging paperwork for purchase and payment. A very pleasant experience.
Business response:
Jerry, we're delighted to hear that Daniel and Mike made your experience at Diablo Subaru of Walnut Creek a pleasant one. Thank you for sharing your feedback, and enjoy your new vehicle!
Anthony mrosla was very helpful , very good costumer service.
Business response:
Thank you for the shoutout to Anthony! We are glad to hear that our Morrie's Brooklyn Park Subaru team provided excellent service.
Frequently asked questions about Mastro Subaru of Orlando
How is Mastro Subaru of Orlando rated?
Mastro Subaru of Orlando has a 4.8 star rating with 5,649 reviews.
When is Mastro Subaru of Orlando open?
Mastro Subaru of Orlando is closed now. It will open at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com